The people were nice. Needed a van for my family; me, my twin boys, my daughter, and my fiance. Thank you for helping me find it.
Very unprofessional. They could have had a very easy sale. We had done our research, knew exactly what we wanted, and already had our financing arranged. Easy peasy, right? Instead, we interacted with three different people who told us three different things. They did not return phone calls, nor did they get back to us when they said they would. Clearly, keeping our business wasn't a priority.
When I wanted to pick up my deposit, I was told that "everyone" was going to be "in a meeting" ALL afternoon. When I did return, the receptionist did not have any cash on hand. Instead of walking out and discussing options, someone yelled out from an office: "You can give him a check or he can come back tomorrow." Thanks, guys. We'd prefer to support local business, but in this case, we just can't.
"Great experience "
Hands down the best experience I have had buying a vehicle. 5 Stars to both Danny and Rick!
Harbro will be our 1st choice when it comes to buying another vehicle!
- Frances Hyde
Dan and Rick were great! Our overall car buying experience was quick and easy and most importantly stress free. They were able to answer any and all questions we had. We would definitely recommend Harboro to everyone we know interested in buying a vehicle.
Other Employees Tagged:
"They worked with me."
- JOSEPH BAGNELL
I got in an accident and didnt have much options on how to pay... Rick G,Joey and Joe L worked with me and was able to get my car fixed... Top notch guts who will go to bat for you.. Thanks guys..
"Excellent customer service"
I recently bought a vehicle from Harbro through Rick Gaudreau. He and Joe C and Joe Y have been helpful with rental cars and to do whatever they could to make it easier on me while my car was being serviced. They are all very friendly.
"Just what I wanted ! "
I fell onto Harbro when getting a rental and am very glad I did. They are very honest, straight forward and a pleasure to do business with. There were no hidden fees, no trying to sell you an “extra package”, and a lower interest rate than other dealerships. I will never go to a dealership again...back to Harbro...
"Professional, no pressure sales"
We had a straight vechike sale a few years ago and Harbro was recommended by our son. This time we saw a Jeep on the website that we were interested in. We called and Lisä got right back to us. She arranged for,the Jeep to be brought from Whitinsville to Webster for us as it is closer. We made an appointment with Rick who made this a no stress trade-in/sale for us. He is not your typical sales person as it was just like talking to a friend. This was by-far the smoothest car purchase we’ve ever had. I would recommended them to anyone who wants a great car shopping experience.
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