Daren Schaffert | Page 7

Exceptional Customer Service Being in sales myself I understand the importance of making your client feel comfortable. Fran and Daren made a very stressful situation a great expe Being in sales myself I understand the importance of making your client feel comfortable. Fran and Daren made a very stressful situation a great experience. I Was forced to buy a car after being in a collision and was not able to take my time doing my own research. Fran and Daren were there to help me find a car that was safe, dependable and within my budget. Even though I was purchasing a used car, they treated me with respect and were there to help me make some quick decisions and feel comfortable through the process. Frank was also very helpful with helping us choose the right extended warranty to ensure my car was covered even after the certified pre-owned warranty expired. He also was able to get a lower rate than my personal bank was offering for the loan. I would refer this team to anybody who is looking to purchase a used Cadillac. More

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Great Service Tommy Capps was delightful to work with as we bought our new SUV. He answered all of our questions and was very thorough in explaining everything. Tommy Capps was delightful to work with as we bought our new SUV. He answered all of our questions and was very thorough in explaining everything. More

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Great experience Great people and very knowledgeable.. I've always had a good experience working with this dealership. They are very helpful and very friendly as well Great people and very knowledgeable.. I've always had a good experience working with this dealership. They are very helpful and very friendly as well . Also very competitive with pricing on their vehicles. More

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Everyone we met was friendly and polite. Joe was very knowledgeable about the car and helped us to learn about its features.We felt that we got an honest price and we are enjoying the car. Joe was very knowledgeable about the car and helped us to learn about its features.We felt that we got an honest price and we are enjoying the car. More

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BEST in Class! EXTRAORDINARY Customer Service! 5 STAR Dealer The dealership and everyone we encountered significantly surpassed any customer relations we have ever experienced! Business excellence, extremely pat The dealership and everyone we encountered significantly surpassed any customer relations we have ever experienced! Business excellence, extremely patient, full knowledge of vehicles and operations, informative and transparent offering a great selection of the most beautiful new cars and well maintained and immaculately detailed pre-owned vehicles. My husband and I were on our way to another dealership and we had passed many dealers prior to pulling into Heritage. We purchased a pre owned vehicle. It had been detailed and appears flawless! Fran was patient, thorough and informative. Fran listened to our needs and wants and directed us to the vehicle of my dreams! Daren and Keith came in CLUTCH! By offering us the most amazing incentives to purchase our beautiful new car! The entire car selection process was hassle free, negotiating and financing was as smooth as my ride home! Thank you so very much everyone at Heritage! More

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Best Sales & Service Around Leased a Cadillac Escalade and can't say enough about how fantastic Joe was to work with. Extremely personable, honest and worked diligently to ensure Leased a Cadillac Escalade and can't say enough about how fantastic Joe was to work with. Extremely personable, honest and worked diligently to ensure I was happy. Heritage Cadillac is the best around. I have and will continue to recommend Joe Ignoffo & Heritage Cadillac to all my friends and family. First class operation. Thank you! More

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Awesome and friendly service!! Great place to get a car! The staff is friendly and makes you feel at home throughout the car buying experience. Highly recommend this place. Great place to get a car! The staff is friendly and makes you feel at home throughout the car buying experience. Highly recommend this place. More

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Professional The dealership puts the customer first and gives them their total attention. Immediately I was greeted at the door by Darren who made sure a sales ass The dealership puts the customer first and gives them their total attention. Immediately I was greeted at the door by Darren who made sure a sales associate came to help me. Charles was very informed about all the aspects of the car, it’s servicing and made sure all my questions were answered. He made the experience very pleasant and fun. John helped with all the paperwork and made sure I had everything needed. Again, John also very knowledgeable. More

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Lease of new Cadillac Very professional and easy going; they don't go for the hard sell, which is excellent. I would recommend scheduling an appointment in case they are bu Very professional and easy going; they don't go for the hard sell, which is excellent. I would recommend scheduling an appointment in case they are busy. More

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Excellent My family has been purchasing Cadillacs from Heritage since the early 70's and for good reason. I took delivery of my 4th Cadillac a few days ago. (XT My family has been purchasing Cadillacs from Heritage since the early 70's and for good reason. I took delivery of my 4th Cadillac a few days ago. (XT5) and dealt with Tommy Capps, Jim Lindeman, and Daren Schaffert who were all fantastic to deal with as usual. The entire staff down the car porters, truly care about your satisfaction. It's not an act. Heritage is the face of the Cadillac brand and they exceed the Cadillac standard and GM should be proud! More

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