"Great service she was very helpful"
- John umplhlett
Great service very friendly service pleasant and helpful recommend to everyone very nice friendly environment appointment very easy car finished when done and called when my vehicle was finished in a timely manor
Darla was my representative. She was very polite. The only thing I would say is that I had a broken cover under my car that was on the ticket but no one actually drew to my attention and they really didn’t explain what was wrong. Everything else very good.
"Very good service."
Thanks again for the great service. You were prompt and delivered as promised. I’ll be returning as soon as my next scheduled service is due.
"Attempt to Falsify maintenance requirements"
I came here with 16,000 miles on my 2018 Chevrolet Traverse to get my oil changed, tires rotated, and fluids and components checked according to my maintenance plan and owners manual. To my surprise and dissatisfaction the representative that helped me decided to ask me if I wanted to have my brake fluid flushed because it was required according to the owners manual. So I then opened up my owners manual only to find and I quote “(6) Replace brake fluid every five years. See Brake Fluid.” I can admit that I am not the sharpest tool in the shed but what I can do is read. I do not like the fact that I am a paying customer and someone decides to take one look at me being a female and attempt to take advantage of me by assuming my ignorance. Needless to say I will NOT be returning to this dealership ever again in life because god only knows who else they have done this to!
I took my Chevy Trailblazer in for service on November 12 because it had a small oil leak. Darla was very helpful and they found the cause of the leak very quickly, it was a bad oil pan gasket which would cost almost $1200 to replace. That stunk, but we needed the vehicle so we brought it back to have it fixed that evening. Darla was very helpful and got the vehicle in right away. It took a while to repair and we got it back from the dealer on Friday the 16th. Early in the morning on the 16th my wife and I had to run errands all day so we were driving here and there in the vehicle and didnt get home until after dark. Sunday morning I went outside and saw that the trailblazer had leaked a ton of oil all over my brand new driveway. I put it up on ramps and saw that there was oil leaking everywhere and I took some pictures. I also saw that the AC belt was dangling off of the pulleys so I took pictures of that too (since I knew the belts had been in place before taking it in for service). Of course the service dept was not open on Sunday, but first thing Monday I went up and spoke with Darla in person. I showed her the photos including the dangling belt and the oil all over my driveway. She asked if I was going to have the vehicle towed up to Hall, to which I responded that I was hoping that they would have it towed since this is their fault. She agreed to have the vehicle towed at Halls expense and the tow truck came and picked up the trailblazer Monday afternoon at around 3PM. I got a call Tuesday morning stating that it was the oil pan gasket and that "I probably just got a bad one" and not to worry since it was covered under warranty. There was not mention of the belt. Darla called me again on Wednesday evening before Thanksgiving to let me know that the trailblazer was ready but she didnt have the paperwork done yet, but I could pick up the vehicle and they would mail me the paperwork. I picked up my vehicle and now thankfully it has no more leaks, but I am sattled oil stains all over my brand new driveway, oil all over the underside of the car (which wasnt cleaned), two weeks of hassle with getting the vehicle "fixed", and a $1200 repair bill. I really believe that Hall should clean my driveway or at least refund me partially for the repair in order to pay for the driveway and vehicle to be cleaned.
"GREAT CUSTOMER SERVICE "
The entire staff is amazing! Stephen Harvell makes sure all my needs are meet. Treats and respects me as if i am family!!!! THANK YOU
Darla was friendly and professional In arranging my service request. She was attentive to my needs and provided positive feedback about my needs. I am confident this service request will be completed successfully.
Other Employees Tagged:
Great service friendly staff and great job the job was completed as promised and earlier than expected. I am satisfied with the work and staff who helped me
"Quick and painless state inspection"
Today's inspection was a fast and easy service. the Reps were very friendly knowledgeable and fast. Highly recommend this dealership and this particular location.
"Oil Change and Proffesionalism"
A very honest and professional staff. They greet you and make you feel at home. That’s a win in my book. I highly recommend Hall Chevrolet.