Darrell Wilson
Darrell Wilson at Rick Hendrick Chrysler Dodge Jeep RAM Duluth
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Darrell Wilson | Page 2

Service Director

Rick Hendrick Chrysler Dodge Jeep RAM Duluth

2473 Pleasant Hill Rd
Duluth, GA 30096

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3.4
318 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

23 yrs, 9 mos

Languages Spoken

English English

3.4

318 Reviews

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318 Reviews of Darrell Wilson

April 22, 2022

Dealership Rating
Employee Rating

I waited 4 hours for an oil change it. I arrived by 930 am. So by 1230 pm I asked what happened with my car and supposedly they doesn’t have internet. I spoke with the manager and the guys More

by ANNIA2806BARRIOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Matt Otis, Montae Williams

Apr 28, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

April 17, 2022

Dealership Rating
Employee Rating

Best dealership to bring your vehicles too. My wife and I love our RAM and Durango and have had remarkable service every visit at Rick hendrick Chrysler Duluth. More

by B16BLAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 22, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

March 21, 2022

Dealership Rating
Employee Rating

Upper management lacking social skills. Do not assume consumers are ignorant. Give answers pertaining to questions, be polite and understanding. More

by rparmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ashton Faircloth

Apr 08, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

March 11, 2022

Dealership Rating
Employee Rating

Montae at the Service Center was a total professional with handling my case. I was a walk-in and he still ensured my vehicle would be looked at. He also kept his cool when I became hangry waiting for the More

by Hangry Got the Best of Me
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Montae Williams

Mar 13, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

February 25, 2022

Dealership Rating
Employee Rating

Service team did an amazing job! ! They were very fast and communicated everything to me every day. Thanks Darrell and team More

by TMFR80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 26, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

February 24, 2022

Dealership Rating
Employee Rating

They have lied to me over 40 times from the day I bought my car. I called them out on every lie, and prove they were. Dealing with this dealership has been the worse experience I ever had buying a car. I ha More

by Joe1beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 12, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

Mar 12, 2022

Joe1beth responded

Let me explain this one more time. Here my last experience with you. I needed a simple oil change. I went to the dealership at Stone Mountain. As my car was in the bay the service guy called you to find out who my free oil changes were through. Your service tech was on speaker so I could hear him also. He said that I had to bring it to your dealership to get oil change that I paid for when I purchase the car. So they pulled my car out of the bay, I drove all the way over to your dealership ( the place I said I would never step back into) pulled into your garage, the first thing your service tech said after I explain how disappointed I was having to go through all that crap to get simple oil change, was that I could have gotten my oil change anywhere, and said he did not know why who ever I talked to told me that I had to have it done at your dealership. God got another 100percent screw over from your dealership again 3 hours later I repeat 3 hours later my car was done. I also had the tires rotated. I turned on the dash indicator to check tire pressure. The pressure range from being 12 over in one tire and up to 10 pounds under in another. I went straight to a gas station and corrected it my self. So you tell me why your RICK HENDRICKS has taken such a personal vendetta against me. The things you did to me before this fiasco were way worse. Your question (How can you fix this) at this point laughable. Maybe stop lying to your customers, better train your employees, put in corrective action methods to prevent this types of situation in the future, get all the people together who created all this so everyone is on the same page on what happen. Crete s Kazan event to explore better methods of treating your customers. Take corrective action with the employees involved. But far be it from me to tell you how to do your job.

Mar 13, 2022

Joe1beth responded

What no response? Truth will always prevail. And if you really did not want to hear what happen don’t send out the survey

January 18, 2022

Dealership Rating
Employee Rating

Bad service after sale the car it took a two months two solve one simple issues More

by TATHOMASEDU920
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 04, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

January 01, 2022

Dealership Rating
Employee Rating

Sold me lemon car where the radio do not work properly and charged me twice as much when I went to the competition to get this fixed. More

by RILEYDAC
Customer Service
Friendliness
Price
Recommend Dealer
No
Jan 19, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

December 20, 2021

Dealership Rating
Employee Rating

My radio worked before the service appointment did not after the service appointment then the dealer tried to charge me to diagnose the radio and then try to charge me to replace the radio. More

by Tw_ATL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Matt Otis, Montae Williams

Jan 06, 2022

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

December 05, 2021

Dealership Rating
Employee Rating

Excellent reliable service when I bring my car in, knows the history of my vehicle and recommends future maintenance proactively. More

by 123poston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lance Chapin

Dec 06, 2021

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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