We purchased a 2013 Jeep Patriot with around 50K miles for just under 12k for our 16 year old son on July 28th. Our son drove it not even 3 days and the transmission went out. We returned it to Spitzer on July 31st. It is now going into the 5th week that our jeep has sat in their service department. If we had a dollar for everytime we were lied to about what was wrong with the jeep, when the parts were going to be in, and when it would be fixed and ready, we could pay the loan off. If you dont mind dealing with incompetent salesmen and a service department that doesn't have a clue, then THIS is your dealership. We even offered to purchase another vehicle around 12k to get out our jeep deal and they wanted no part of it. Never in my life have I dealt with a more dishonest, incompetent, unprofessional group of people.
9/5/18 still waiting on the parts that were once again ordered them waiting on the repairs going on week 6. Same old, same old. Our 1st payment is due next week and we didnt even have it 3 full days. Since I started leaving reviews on the situation we have heard more from them lately. Of course they are trying to get me to remove the reviews which I will never do. Like my husband told Blaise, their service manager, had this dealership treated us right, took care of our situation in a timely manner, things would have never escalated to this. Unfortunately, we still are waiting and the situation is the same. Six weeks, no jeep, still not fixed, incompetant service department.