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Dave Hooke
Dave  Hooke, Sales and Leasing Consultant, MotorWorld Acura
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Dave Hooke

Sales and Leasing Consultant

MotorWorld Acura

150 Motorworld Dr., Suite 1
Wilkes-Barre, PA 18702

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1 Review of Dave Hooke

August 20, 2018

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"Very Happy with Sales Rep"

- Acura_TLX_Purchase

Very Pleased with dealership and especially dealing with Rep Dave Hooke. I am about 2 hours away from this dealer but was interested in used car they had advertised. Dave was very helpful over the phone explaining everything about the car and all I would need if I were interested in purchasing and taking home car in one trip considering I am two hours away. Everything about the car and pricing was as advertised, no surprises. Dave's follow up before and after the sale was great. He spent as much time with me as needed regarding presale, day of sale and post sale questions etc.Dave was very personable, gives good information, but not pushy like some dealers can be. The one minor critism I had was during the discussion with the financing rep. He was a very nice guy, but in my opinion too pushy with respect to the optional extended warranty purchase. I understand the need to try and explain this option and its related benefits but it just seemed like he did not want to take "no thank you" as an answer and I felt a bit uncomfortable once he finally did. I also do not like how they explain the cost only as "the change in monthly payment" which was presented in conjunction with adding 3 payments to my term, so kind of disguises the true cost of the extended warrenty. I"m not saying warrenty should not be purchased, but be sure you understand the total cost. not a big deal here as finance rep was surely honest when I asked questions on total cost, and friendly, just a bit pushy and did not like how it was presented as some may not fully understand true cost. I also feel that I should have recived a better finance rate than they gave me . Overall, very please with my total experience at this dealer and dealings with Sales rep Dave Hooke

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Yes
Aug 22, 2018

MotorWorld Acura responded

We understand it is a big decision where you purchase your vehicle from, and we are so grateful to have been chosen! We are glad we could provide you with an overall pleasant experience! We hope to be of service to you again down the road.

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