"Dishonest and does not care about the customer"
- Unhappy Customer
Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked for the Service manager and I was just dismissed and not given any satisfaction. Dave could care less about being honest and the needs of the customer.
"Saleman 'Mike Lanci '"
- Michaelhasa jeep
Mike is OUTSTANKING ,I don't have room enough room on here to say how ,he work with me & My Son (who was in MICHIGAN) & wanted to buy this car for me ! Ran into a problem with Finance.But Mike was able to work EVERYTHING OUT !!AND I was able to drive home with 'My 2017 JEEP Renegade !!
I WOULD RECOMMEND MIKE LANCI
to all my family N Friends !
Thank you Mike ,you are the BEST !!!!!!
"Room For Improvement-Service Advisor"
I felt like my car was rushed through this service. My service advisor, Dave Phelps had the appearance of lack of caring because he didn’t listen to my description of my car’s problem, nor did he pull up my vehicle history to see that I’m having a reoccurring problem. Now I have to bring my vehicle back because the job wasn’t done properly, because he didn't listen to the customer. He didn’t even make eye contact and continued to reiterate how busy they were that day. "You have to understand, we are busy here", as if my Jeep was an inconvenience that day. I find this troublesome because I purchased my car there over ten years ago and have only ever had it serviced there. I do not want this service advisor handing my vehicle again.
"Oil change and service inspection!"
- Robert Meloni
Called with last minute request for oil change prior to trip. Really appreciate that Dave Phelps was able to get me in and out very timely manner. He reviewed the service inspection and I was on my way!
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