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Dave Phelps
Dave  Phelps, Service Advisor, Heritage Chrysler Dodge Jeep Ram Parkville
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Dave Phelps

Service Advisor

Heritage Chrysler Dodge Jeep Ram Parkville

9219 Harford Rd
Baltimore, MD 21234

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Dealership Experience

2 yrs, 10 mos

Industry Experience

18 yrs, 10 mos

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3 Reviews of Dave Phelps

August 03, 2018

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"Saleman 'Mike Lanci '"

- Michaelhasa jeep

Mike is OUTSTANKING ,I don't have room enough room on here to say how ,he work with me & My Son (who was in MICHIGAN) & wanted to buy this car for me ! Ran into a problem with Finance.But Mike was able to work EVERYTHING OUT !!AND I was able to drive home with 'My 2017 JEEP Renegade !! I WOULD RECOMMEND MIKE LANCI to all my family N Friends ! Thank you Mike ,you are the BEST !!!!!!

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Yes

Other Employees Tagged: Michael Lanci , N/A

Aug 06, 2018

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

July 09, 2017

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Room For Improvement-Service Advisor"

- jennycrn

I felt like my car was rushed through this service. My service advisor, Dave Phelps had the appearance of lack of caring because he didn’t listen to my description of my car’s problem, nor did he pull up my vehicle history to see that I’m having a reoccurring problem. Now I have to bring my vehicle back because the job wasn’t done properly, because he didn't listen to the customer. He didn’t even make eye contact and continued to reiterate how busy they were that day. "You have to understand, we are busy here", as if my Jeep was an inconvenience that day. I find this troublesome because I purchased my car there over ten years ago and have only ever had it serviced there. I do not want this service advisor handing my vehicle again.

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Yes

September 08, 2016

Dealership Rating

"Oil change and service inspection!"

- Robert Meloni

Called with last minute request for oil change prior to trip. Really appreciate that Dave Phelps was able to get me in and out very timely manner. He reviewed the service inspection and I was on my way!

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Yes

Other Employees Tagged: Dave Phelps

Sep 23, 2016

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you Robert Meloni for taking the time to review us! Heritage Chrysler, Dodge, Jeep and RAM Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you for the wonderful feedback and be sure to visit us again soon.

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