"I went to Infiniti of Manhasset on Thursday after going..."
I went to Infiniti of Manhasset on Thursday after going to BMW to shop for a crossover. I wasn’t treated or taken seriously at BMW. This could be due to the fact that I’m a single woman or maybe not, but I didn’t feel comfortable. After wasting about an hour of my time, I went down the road to Infiniti of Manhasset where I was greeted by a salesman, David Bales. He introduced himself and invited me into his office where he took the time to ask me what was important to me about a car. He carefully listened to my needs and recommended the QX50. He walked me to the showroom where the QX50 was displayed and it really caught my eye with its very stylish and sporty look. David explained all the features in and out and I must say I was very impressed with the safety features. We went for a test drive and the QX50 offered an abundance of room, comfort, and was overall a very luxurious ride. After the test drive, I met with the sales manager, Mark Klein. He was extremely welcoming and made me feel very comfortable. Mark really went out of his way to make sure that everything went well and that I was 100% happy. I was very impressed with this dealership and the professionalism I encountered. After making the decision to purchase the 2021 QX50, I was introduced to another sales manager, Paul Santo and the general manager, Mr. David Fine, who also were both true professionals. I decided to pick up my new car the following day. When I went to pick up the car, I met with the business manager, Vinny Quenqua. He explained some options that were available to me and guided me through the paperwork. I was then escorted back to David Bales who brought me to the service department and introduced me to the service department employees and explained the procedure of when I bring the car in for service. It was truly a great experience at Infiniti of Manhasset. I was treated with the utmost professionalism and respect through the entire process. I have purchased and leased many vehicles over the years and never ran into a dealership like Infiniti of Manhasset. Thank you very much to all the employees who went above and beyond to make sure their customer was happy and 100% satisfied! You can rest assured I will be recommending your dealership over and over again.
"My husband has a Q40. We had to bring it here over 3..."
My husband has a Q40. We had to bring it here over 3 times to deal with a reoccurring harness issue. The first time they claimed to "fix" the problem we would drive the car and one week later have the same issue. We decided lets give them one last chance before we cross them off our list. After the third visit, we drove the car home and realized it was making a weird sound. We opened the hood and found a dirty rag left inside the break fluid compartment! What!? Seriously!? There was break fluid everywhere. You call this a service a location? This establishment should be ashamed of themselves. There is nothing worse than a wound inflicted by the people entrusted to fix and take care of your car. I would avoid this place at all costs. I will never buy or service from this location ever again.
"Superb Quality Service"
- Sheila B. Griffiths
Fantastic customer care -- superior quality. Attention to detail.and extremely thorough. Special thanks to David Chin who took great care of me, he is gracious, professional and efficient. He explained the service being provided every thoroughly. The car was left for special servicing and every day David kept me abreast of the progress. This is truly the best car dealership ever. This is my third car leased from this facility and I highly recommend it to everyone who desires to purchase/lease a car. The service is impeccable, the employees are very friendly and professional. Make you feel welcome, offering something to drink/eat.
The atmosphere is very professional and comfortable. Great, great service, and I am very satisfied.
"Very poor customer service"
I had an appointment at Infinity if Manhasset service Dept. When I arrived they told me the service would take Twix as long as they had told me, and they wouldn’t offer a temp loaner car for a few hours to keep a medical appointment
They had no sense or care about how upset I was as I had to cancel the appointment
"Wonderful on both sale and service dept"
Sale rep team and service department team with great prompt response to our need and they make sure everything is fully satisfy with follow up .