"Charged over $500.00 to replace a part that was fine."
The service advisor insisted several time that our Durango needed a water pump even though it had just been replaced. We had the water pump replaced suspecting the original one was still good and had them save the part. We had the part checked and it was in perfect condition, The only possibility is that their mechanics are either scammers or don't know how to diagnose a part. I hope your experience with this dealership is better than ours was.
Always a pleasure to visit the team at lithia, they are always putting our time in consideration, clear precise communication, Kevin Kilpatrick in the shop is an old fellow employee of mine and is helpful when I have any questions
Thanks again to all the great service techs . I have been getting all my Dodge truck service for 23 years, only 2 trucks which says a lot about great service and they just keep on running, sorry sales staff!
Everyone is the service department is nice to work with and It was very easy to communicate with the service center while my vehicle was there. All the service issues was addressed but when I went to pick up the vehicle the request to have the truck washed and vacuumed was not done. This is the second time this has happened with the dealership and has become a issue for me. If the dealership does not want to provide this service they should not say it is available. If your paying for it we are happy to get it done but if not we will get to it if we have time so sorry!
I dropped my Charger off at 5 pm for an oil change. I knew it was last-minute, but it was overdue and it was my best available time. The service dept is great here! They work hard to make sure my car is well maintained. The courtesy shuttle is so helpful! Great staff all around & I have recommended Lithia to my family.
Always the best from David Franklin.. From repairs, service or a brief chat.. A credit to your company!
My loyalty to your organization is due to David... I bought my last two vehicles knowing the kind of service he was going to provide.. I have never had a bad experience with any one from Lithia..