David Hamel

First Chrysler Dodge Jeep Ram responded

Hi Chris, Hope you had a nice July 4th weekend. As you know we spoke on the phone at length prior to you posting this review and a "bait and switch car salesman" is not a fair or applicable term to apply to our dealership. There was no switch the 2019 Ram Laramie in Delmonico Red our stock # C4793 is and was available. The only factor that really sways new car pricing from dealer to dealer is the incentives the Manufacturer offers in our case FCA. There was a significant promotion running from FCA in the month of June on Ram's which consisted of a 15% straight rebate in addition to our normal dealer discount. Therefore the rebate on the truck in June was $8,897 dollars plus our discount of $3,739. June 31st fell on a Sunday and a sales close never ends on a weekend so the last day of the sales close for FCA was Monday July 1st. You called in and spoke to David in our internet department Monday evening an hour before we closed. At that time we had a showroom full of last minute shoppers taking advantage of the promotions and David made a human mistake and did not inform you on the phone that the rebates technically expire that evening and the pricing could be different the next day. To add to the scenario we were informed by FCA that most of the incentives would carry through until July 10th as they did not want to disrupt sales into the July 4th holiday and were not clear that the 15-20% Ram rebates would be a hard shut off on Monday July 1st. Again we sincerely apologize David overlooked the facts of the urgency surrounding the pricing that evening and it was an honest oversight. I took the opportunity to coach the internet team that they need to be sharp and keen on the time sensitivity surrounding the new car pricing at all times especially with the significance of that particular program which was an anomaly. We are very transparent and offer our best price 24/7 on our website and also take it to another level with our "Driver's Seat" program in which you can actually purchase or lease the vehicle 100% online without having to come in the store. Again Chris please accept our apologies for dropping the ball with communication it was not intentional. Best, Blake Gardner General Sales Manager