"Kudos to Joe Zerbo"
A big nod to Joseph Zerbo for going beyond the call to rectify an unusual issue I had with my 2011 Forester. On my behalf, Joe interceded with outside vendors and coordinated with the service department to get the job done in a reliable and efficient manner. In the process, Joe was considerate and kind to me. I thank David Taylor for making the introduction. I am grateful to you both.
""It Doesn't Get Any Better than Premier Subaru""
When I recently stopped at Premier Subaru to look at some cars, my salesperson Nadine and I were total strangers, as was the rest of the staff; yet, when I picked up my new Crosstrek two days later, it felt like we were all old friends, and from my point of view as a happy customer, it doesn't get any better than that. Nadine, Dave, Rodney, Will, Shaun, and every other staff member that I came in contact with, were very friendly and they treated me with the upmost respect and courtesy while showing genuine concern about my total satisfaction with the car and with the dealership. Needless to say, I am a very satisfied customer who is quite happy to be part of the Premier Subaru Family. :)
My first experience with Premier dates back to 2013 when I purchased my first Subaru a 2013 XV Crosstrek. Since then I routinely brought in my car for service and never had an issue. Upon finding out Subaru had completely redesigned the Crosstrek for 2018 I was intrigued to learn more about what was change and updated. After reading about new amenities which my current Crosstrek lacked and test driving the vehicle it was clear that I was sold. I average 25,000 a year so comfort & convenience are priority both of which the new Crosstrek offers and exceeds. Since I was knowledgeable about the car I was buying it was a seamless interaction between myself and Premier. My parents recently had purchased a new Forester from Premier and recommended I deal with Sean Gadar. I don't think there are enough adjectives to describe how well my experience with Sean was. He was personable, polite, knowledgeable, responsive and extremely easy going and most importantly friendly. There were a few hiccups during the process as I am not the easiest person to please but at the same time understand nothing is perfect. Any and all obstacles were easily overcome by Sean's tenacity. I would also like to personally thank David Taylor & Rodney Pomerleau as they were both key to getting the deal worked out and finalized. It's nice to deal with a team who is close knit and can get things done! Can't wait for the beautiful new dealership to open next fall. I look forward to many years in my 2018 Crosstrek and recommend previous generation owners definitely check it out. Between the much improved ride quality and upgraded technology offered at a great price the second generation Crosstrek is affordable sport utility. It's all grown up!
"Much better than other dealerships that I had to deal with. "
I was sold a lemon by a another dealership who wouldn’t help me but premier step in and took care of me with no problem.
"Excellent Customer Service"
- Mary from Madison
I've been a customer of Premier Subaru for the past 17 years. I recommend this dealership very highly. Though Bob Alvine's business has expanded and grown in volume of cars and customers over the years, he has maintained his small-business values to ensure that his customers feel connected to the process and have a positive experience. I just purchased my third car from Premier Subaru, and Ibrahim, Dave, and Rodney were exceptional!
I will be servicing my car Premier Subaru Service Department, as I always have, because I know that they will keep my car running optimally.
"Great Experience "
- Adapt OT
Kevon Morin was outside the building when we pulled into the lot and he approached us. It was just a nice welcome to Subaru, not aggressive. He was courteous, respectful, and knowledgeable. No hard salesmanship. He asked questions about our driving needs first and then he made product recommendations. At no point did I feel pressured. He continuously indicated features in the models we were interested in and indicated what changes could be made on the cars to make THE car our "dream" car. We were then able to arrive at our decision with comfort and confidence knowing about all the features, . Start to finish, it was a pleasure.
"The best experience I've ever had purchasing a new car!"
From the moment the process began I was put at ease. Sean Gadar was courteous, friendly, and most importantly, informative. I called and emailed him numerous times and he always responded quickly and with the answers to my questions and concerns. It was a happy experience!
"The whole team was outstanding and extremely helpful "
From Margarita on line, to Ibrahim helping me find the right car, to David Taylor working to make this sale go through to Michael Taylor in completing all the paperwork!! You have a well run working machine!! Everyone truly cares about their customers!! And just when I think it can't get better the patience Joe Zerbo has with you in explaining how the car works! He truly wants you to come back in 2 weeks with a list of questions so he can help you!
This is the 4th car that we have least or purchased (3 from Branford and 1 from Watertown). I was the only one in my family who drove a different type car and now I decided to give Suraru a try for myself!I I have least and purchased many cars over the years and this group from the owner down to every employee puts the customer first.
"Car Search Was A Pleasure"
Sean Gadar of Premier Subarau, Branford, CT, lead us through a very smooth, informative and professional car buying experience. He was extremely knowledgable, attentive, and helped us in understanding all of the benefits of owning a Subaru. He answered any and all questions in detail. Sean expedited everything promptly and courteously and he went out of his way to ensure our car search and purchase was a pleasure. Rodney Pomerleau expedited our purchase seamlessly and provided us with a detailed explanation of warranty and maintenance options so we were confident to consider what was available.
""Incredible CPO car sales experience""
Just picked up my 2015 CPO Subaru Forester and the entire process could not have been better! All of the paperwork was ready to go before I walked in the dealership and my time in the finance office with Rodney was as easy as can be. Jason was incredible in explaining all of the features of my car; especially when it came to setting up the Bluetooth function. A 5 star performance in all aspects!