"Car Buying Experience"
I am very happy with my new Subaru. Overall, in the end, I was impressed with the Premier team and their ability to work with me to find the correct car at the right price point. I have to be honest, my initial experience did get off to a rocky start. I came in on a Sunday and waited a very long time to meet with a sales associate and felt that I was rushed out because it was closing time. The next weekend, I visited another Subaru dealership that seemed to have better availability, time to meet with me and treated me like a serious buyer.
Due to a family member's prior experience with Premier and her very strong recommendation about Premier, I reluctantly came back a couple of weeks later. This time, I felt that the wait was less significant and I was able to make a deal. Chris was very knowledgeable about the Subaru line and helped find the vehicle that fit my needs. David was great about working with me on a price that would meet my budget. Adam was a very nice finance manger who had great customer service skills from having over 9 years prior experience in sales. Adam seemed to be transparent about the pricing and worked hard to make sure that my experience was a positive one.
"Great Customer Service is worth your time."
I purchased my second Subaru Outback at Premier and made the mistake of purchasing my 3rd Outback from a dealer in New London, which is closer me, for convenience reasons. I gave one of my children my 2015 Outback so she would have a reliable car in Georgia, and bought a 2017 Outback from another location, but I learned my lesson and I am now taking my 2017 outback to Premier for service. The last service I had done at Premier took a little longer than expected but I did receive a friendly call from the Manager who assured me that he would make up for the inconvenience and explained that the move to their new location would make life better for all. I found the service on my 2015 Outback, that I purchased new at Premier, was exceptional and I received the same expert service on my 2017 Outback. I find the exceptional Customer Service in Sales and Service at Premier Subaru is worth traveling any distance. I travel 40 minutes and my daughter travels 13 hours to get to Premier Subaru, its worth it.
"New Legacy Purchase"
I had an excellent purchase experience. Sean was very good at explaining the features of the car and was very nice to work with. The entire experience was top notch. From sales (David and Sean) through finance and options (Rod) to delivery (Sean) I am a loyal Premier Subaru customer. Bob Alvine runs an excellent operation.
"The Subaru Team"
I worked with a team of people at Subaru. They were all outstanding -- honest and informative.
Margarita Martinez went out of her way to inspect the car for me and sent me photos. I was coming from another state so this was very important. Ted Astarita carefully explained the details of the car and spent a great deal of time with me showing me its special features. David Taylor added positively to the experience, making it convenient and fast for me on my second visit to complete the sale. Adam Arsenal carefully went over the financing. I live over two hours from this Subaru dealer. I have three Subaru dealers in my area, but I will come back here for my next Subaru.
"Kudos to Joe Zerbo"
A big nod to Joseph Zerbo for going beyond the call to rectify an unusual issue I had with my 2011 Forester. On my behalf, Joe interceded with outside vendors and coordinated with the service department to get the job done in a reliable and efficient manner. In the process, Joe was considerate and kind to me. I thank David Taylor for making the introduction. I am grateful to you both.
""It Doesn't Get Any Better than Premier Subaru""
When I recently stopped at Premier Subaru to look at some cars, my salesperson Nadine and I were total strangers, as was the rest of the staff; yet, when I picked up my new Crosstrek two days later, it felt like we were all old friends, and from my point of view as a happy customer, it doesn't get any better than that. Nadine, Dave, Rodney, Will, Shaun, and every other staff member that I came in contact with, were very friendly and they treated me with the upmost respect and courtesy while showing genuine concern about my total satisfaction with the car and with the dealership. Needless to say, I am a very satisfied customer who is quite happy to be part of the Premier Subaru Family. :)
My first experience with Premier dates back to 2013 when I purchased my first Subaru a 2013 XV Crosstrek. Since then I routinely brought in my car for service and never had an issue. Upon finding out Subaru had completely redesigned the Crosstrek for 2018 I was intrigued to learn more about what was change and updated. After reading about new amenities which my current Crosstrek lacked and test driving the vehicle it was clear that I was sold. I average 25,000 a year so comfort & convenience are priority both of which the new Crosstrek offers and exceeds. Since I was knowledgeable about the car I was buying it was a seamless interaction between myself and Premier. My parents recently had purchased a new Forester from Premier and recommended I deal with Sean Gadar. I don't think there are enough adjectives to describe how well my experience with Sean was. He was personable, polite, knowledgeable, responsive and extremely easy going and most importantly friendly. There were a few hiccups during the process as I am not the easiest person to please but at the same time understand nothing is perfect. Any and all obstacles were easily overcome by Sean's tenacity. I would also like to personally thank David Taylor & Rodney Pomerleau as they were both key to getting the deal worked out and finalized. It's nice to deal with a team who is close knit and can get things done! Can't wait for the beautiful new dealership to open next fall. I look forward to many years in my 2018 Crosstrek and recommend previous generation owners definitely check it out. Between the much improved ride quality and upgraded technology offered at a great price the second generation Crosstrek is affordable sport utility. It's all grown up!
"Much better than other dealerships that I had to deal with. "
I was sold a lemon by a another dealership who wouldn’t help me but premier step in and took care of me with no problem.
Other Employees Tagged:
"Excellent Customer Service"
- Mary from Madison
I've been a customer of Premier Subaru for the past 17 years. I recommend this dealership very highly. Though Bob Alvine's business has expanded and grown in volume of cars and customers over the years, he has maintained his small-business values to ensure that his customers feel connected to the process and have a positive experience. I just purchased my third car from Premier Subaru, and Ibrahim, Dave, and Rodney were exceptional!
I will be servicing my car Premier Subaru Service Department, as I always have, because I know that they will keep my car running optimally.
"Great Experience "
- Adapt OT
Kevon Morin was outside the building when we pulled into the lot and he approached us. It was just a nice welcome to Subaru, not aggressive. He was courteous, respectful, and knowledgeable. No hard salesmanship. He asked questions about our driving needs first and then he made product recommendations. At no point did I feel pressured. He continuously indicated features in the models we were interested in and indicated what changes could be made on the cars to make THE car our "dream" car. We were then able to arrive at our decision with comfort and confidence knowing about all the features, . Start to finish, it was a pleasure.