"Amazing experience at Flemington Infiniti!"
Absolutely love my QX60 from Flemington Infiniti! The staff is so wonderful to work with and I have a great experience with the dealership. Thank you!!
- Tami B
Dawn Taylor and Steve Wiley were great to work with. They were both very knowledgeable about the vehicle, Our transaction went very smooth and quickly.
"Competitive Price with No Gamesmanship"
Some dealers try to sell you a car and others just seem to sell cars. I was looking for a relatively hard to find model which required me to search outside my immediate area. After narrowing my choices, it came down to five candidates, all within 200 miles. One dealership hiked the price up $500 on-line after my initial inquiry and when confronted with documentation, I quickly ruled them out. Another dealership offered several thousands less than trade-in for my low mileage, immaculate car with service records; another dealership crossed off the list. I called Flemington Infiniti and spoke with Dawn Taylor who immediately gained my confidence with her knowledge of the vehicle I wanted (she had owned one) and that she immediately understood why I wanted such a vehicle. I told her about my trade-in and thought it might be worth the four hour trip to look at the car. After another two phone conversations, I told her I would be down and hoped it would not be a wasted trip. Her response was "I will make it worth your time" , offered me a fair trade in for my vehicle and ended the conversation with "and I will get you the best price". Up to now, no money was mentioned other than the internet price and my trade-in value. She guaranteed my trade-in offer, sight unseen, and we agreed to a date even though it was her day off. We met and the car was exactly as described and its condition was verified by an extended test drive over different driving scenarios. We returned to the dealership and when it came to negotiating, there wasn't any. Dawn showed my the "best price" with financing options and its recent comprehensive service, explaining the benefits of purchasing a Certified Pre-Owned Infiniti. I was confident that this was the right car and this was the best place to buy it. Completing the paperwork with David Younan was a formality and I understood why this dealership sells vehicles across the United States in the numbers that they do. Dawn even made arrangements for the vehicle to be delivered to my door step once the prep-work had been done; no small effort for for a dealership four hours away. Flemington Infiniti sells cars because they offer a fair price without playing games; they don't try to sell cars which is a different mindset. Offer people a fine product that they are confident in and at a fair price and you will sell cars; a winning philosophy. A few minutes talking with Dawn and David will assure you that you can believe what they say and they believe in customer service,
"Above and beyond"
I consistently receive above and beyond service from the team at Flemington Infiniti.
Paul Hickman's customer service is exceptional. Paul and Ed provide immediate attention and support in all my dealings with them. They are extremely knowledgeable. I can't say enough positive things about them. The service provided is honest, quick, helpful and friendly.
I also want to acknowledge the professionalism and positive interactions with Cindee and Rob.
I also wandered into the showroom and received a gracious welcome and requested information from Rob Presuto.
Thanks so much to the service team at Flemington Infiniti!
"THIS IS WHY YOU BUY YOUR CAR FROM HERE:"
- Evan C
These guys are so consistently Excellent. Everytime, in all of my dealings with them..
This time I writing about the Service Department. But Excellence is pervasive throughout the entire Organization.
I like to be greeted in a positive manner. - I like to be treated like an important customer. I like Prompt service and accurate information.
This is what you get from this Flemington team along with Great Positive Attitudes.
I won't Buy or Lease -(my wife and I have done both) from anywhere else.
Do your business here. I tell that to EVERYONE that I talk to about cars.
Their performance speaks to Great Management; Getting the Right People on board: Everyone being Well Trained, and Motivated to Perform; And the Corporate Culture of Excellence - having High Moral and "Can Do" Attitude.
Sunday night in a bad rain storm I noticed water coming in and drenching my car. My salesman was able to get me in first thing Monday morning to have it looked at. The service department was able to determine the problem and fix it on the spot.
I am grateful that it was an easy fix and reasonably priced.
Thank you to everyone @ Infiniti who made this an quick and easy fix:)
"2019 INFINITI QX50"
Purchased QX50 last week from our salesperson, Dawn Taylor. No pressure tactics. Great experience working with us from initial visit to test drive to purchase and delivery.
My first service call with our QX50. It will certainly not be the last. Everything was handled professionally from the word go. Also completed when promised. Thank you all.
The entire process from first looking at the car to driving it away was so pleasant. Everybody is so nice and professional, thank you again
We were in the market for a new car and we knew exactly what we were looking for.. Hormosa Blue 2019 Infiniti QX60 with Proassist Package. We were looking to lease. Flemington Infiniti was the second dealership we called. Dawn was very professional and very reassuring. They didn't have the car in stock. She said "give me your number and I will call you in 30mns with a car". Within 30min she had located a car within 100miles. By the time we gave her the go ahead, the deal was gone! She wanted to do business with us, so she said what about a 2020 model, it will cost you more than the 2019. So we said give us some numbers. She came back with some numbers and we said it's a bit pricey. She said let me talk with my manager... They came back with an offer that was too good to let go!! Within three days, Dawn sold us a 2020 Hermosa Blue Infiniti QX60, an upgrade from our initial 2019 model!
Dawn you are the best!