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Dean Fay
Dean Fay at Arlington Heights Buick GMC
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Dean Fay | Page 2

Service Writer

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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4.7
153 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

6 yrs

Languages Spoken

English English

4.7

153 Reviews

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153 Reviews of Dean Fay

March 22, 2024

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Employee Rating

I continue to have exemplary service at this dealership. Today, Dean also provided me with estimates for a future tire purchase and spent time answering addition questions. More

by Cathy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2024

Arlington Heights Buick GMC responded

Cathy, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

March 21, 2024

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Employee Rating

Service done, remote start key lost not one person cared Walked away and didn’t even offer to help look for it More

by Robyn
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Recommend Dealer
No
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Mar 23, 2024

Arlington Heights Buick GMC responded

Robyn, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

March 13, 2024

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Great service provided , excellent quality customer support service , good communication,the prices are right,and financing was a breeze, friendly staff.Eliot P. Was my sales person , he was so helpful More

by Spokojny84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ariel Szwec, Mike Baker, Eliot Pergricht, Mike O'Connell, Brian Poteracki, Samantha Edwards, Amy Fligel, Chris Parisi, Amin Aminipanah

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Mar 16, 2024

Arlington Heights Buick GMC responded

Thanks for your outstanding review! We're very happy to hear that Eliot was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

February 29, 2024

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I had an issue with a recently purchased vehicle and the team there was able to get the part needed, schedule an appointment that worked with my schedule and complete the service efficiently. More

by bobhammerstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike O'Connell, Victor Melendez

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Mar 01, 2024

Arlington Heights Buick GMC responded

Hi Bob, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

January 31, 2024

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Employee Rating

My husband called twice to ask a question regarding the tire monitoring system that was recommended getting fixed. No one returned his call. More

by Dina
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Recommend Dealer
No
Helpful
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Feb 02, 2024

Arlington Heights Buick GMC responded

Thank you for sharing this review regarding your experience with us, Dina. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

January 30, 2024

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Arlington Buick has top-notch service! Couldn’t be happier with my new Enclave! Shelley Barr and Michael Audino were incredible to work with!! More

by Andrea Novoselsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ariel Szwec, Mike Baker, Mike O'Connell, Shelley Barr, Michael Audino

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Jan 31, 2024

Arlington Heights Buick GMC responded

Andrea, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Arlington Heights Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Arlington Heights Buick GMC Team

January 24, 2024

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Every one was super nice and genuine and took care of what I needed done on my vehicle super fast. Great service! More

by Gmc360
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Helpful
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Jan 24, 2024

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

January 18, 2024

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Since 1994, we have been buying/leasing autos from this dealership. The number one reason is the service department. I wouldn't do anywhere else even with it being a 45 minute drive each way. More

by LeeBee69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki, Amy Fligel, Chris Parisi

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Jan 19, 2024

Arlington Heights Buick GMC responded

Thank you for the wonderful review and for traveling to Arlington Heights Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Arlington Heights Buick GMC Team

January 04, 2024

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Love the personnel and the way they help with any problems. I would highly recommend this dealership to anyone! More

by graffiecheck
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 05, 2024

Arlington Heights Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Arlington Heights Buick GMC Team

December 30, 2023

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Employee Rating

I took in my vehicle for service and Dean Fay did a great job servicing and repairing all the details in the vehicle. Great experience with Dean Fay More

by ctlandscaping.ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 02, 2024

Arlington Heights Buick GMC responded

It’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

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