".I’m very upset to have to write this review.I have..."
I’m very upset to have to write this review.I have leased 2 cars from then and all experiences have been great,until now. I leased my 2018 rav 4 and from day 1 i complained the car pulls to the right, service advisors told me there is nothing wrong.later found out service advisors never relayed my concern to a tech to look for a issue.present day,i took my rav 4 in for service like i always do and was told i needed tires and it would coast $1000.00.The car only has 20k miles and is 2 years old and i have done all my factory recommend services.They told me they are wearing on the outside edges.I told them this should be warrantied and they told me no.My son tried helping out by calling toyota directly.Toyota did a investigation and said tires are not covered under warranty and told me this is a service failure on the dealership side.They told me my best bet was to try and get the dealership to do an alignment and give me 4 new tires.It is the dealerships fault for not catching this.They should have noticed the tires wearing unevenly,if they looked into my concern about the car pulling to the right from the start the tires probably would never have worn uneven.My son did what toyota advised him and called the dealership to speak to the gm and or owner to try and get them to take care of this issue. He called 8 times asking for ryan or emmett whoever is available.Every time he called the lady answering the phone told him they were busy and she would take a message for them to call back.He never heard back.My son then called toyota back to tell them he can not get in touch with the owner or gm.Toyota tried calling the dealership and couldn't get either of them to answer or call back and always left a message.I can not believe that they do not call customers back.It is sad to say but i may have to lease my next car at jaffarians,maybe they have better business practices and care about there customers and not just the sale of a car.
This service center has been amazing. I have been to them 3 times so far, and every single time has been nothing short but amazing. They always give me a time my car will be done, and it always is done on time (give or take a couple of minutes) or even sooner. I have dealt with Tim before, and he has been great. Today I was greet by Deb who was also been amazing. She was super friendly, knowledgeable, relatable, and overall went above and beyond.
"Best Experience "
- Frank Gagnon
Hello , once again , I had a great experience at Rockingham Toyota on obtaining My New 2019 Toyota Corolla, Bob Copley is the best and I do mean the Best Salesman that I have ever encountered in My Years of owning a Vehicle , He is always ready to accommodate in anyway He can to make Me have a great experience everytime I go there , Thank You Bob , and also Thank You Frank in the Finance Dept . For going the extra mile to make My experience pleasant, Thank You so much for Everything , And Last but not Least , Thank You Deb in Service for all the help You assist Me with , Great Dealership , A+++ , I will recommend them to everyone I know and Encounter , Thank You Rockingham Toyota
"Customer satisfaction "
Rock. Sales and finance go above and beyond expectations to satisfy a buyer's needs, questions and experience, when purchasing a vehicle. Highly recommend the dealership and Jen, my salesperson. She has made herself available at all times.
"Great Experience at Rockingham Toyota"
This is the third time that I have been to Rockingham Toyota, It is my second lease and also have purchased a car for my son. The staff is professional, precise, punctual and truly care about giving their customers an experience that is nothing but 100% . I have worked with Jen Lilly every time and she is the BEST! I also service all my cars there and I can’t say enough good things about Deb also! I am a lifelong customer!
Nothing but smiles and a great experience. Jen was extremely accommodating knowing that we were traveling a long distance. All of the staff were helpful.
I am really happy that I went to rockingham toyota for my 2019 tacoma. It was a great experiane. My sales rep Micheal Quigley was very helpful and knowledgeable and got me the truck I was looking for. Even the finance dept. Was quick and professional in getting the deal done. Thank you again mr Quigley and everyone at rockingham toyota.
"Absolutely outstanding service! "
On 9/27/18 I came into Rockingham and Jennifer Lilley was a GREAT help. Extremely nice but also very knowledgable and answered any questions I had.
"flat with know wheel locks"
Deb is the BEST!!!!!!!!!! She definitely is on the customers side! She went above and beyond for me!! Had a flat in the driveway and did not have any wheel locks to remove tire. She sent someone to my house and they removed the tire and put on the donut tire!! Joey was awesome too!! You should be proud of your Rockingham employees!
Other Employees Tagged:
"Lease a car"
Jennifer the sales representative was very helpful, professional, and guided me to find the best option. I’m very grateful with all the Toyota staff that helped me out with this process.