"5 ++++++Star Service"
- Michelle,Passat 2018
The team at Princeton Audi VW are the best around...from the sale of my new lease to helping out with the final invoice from my previous lease! Thank you, for making what used to be a dreaded chore, to a very pleasant experience!
From someone that buys plenty of vehicles from personal to commercial fleet i have no come close to the experience i had at Princeton vw. Sean Carter is the best car salesman i ever met. I specifically came to this dealer because i read so many amazing reviews about Sean and now i see why. Sean made sure i was comfortable with what i was buying. He insisted i test drive others to compare each model side by side. It wasn’t about numbers, he wanted to make sure i got the car i was looking for. Not once throughout the buying process did i feel even the slightest bit of pressure. The manager rich martini was fair and professional with the negotiating process. Every one made out just fine and i got the deal i wanted with no stress. Damien in finance was thorough with the paperwork and made sure i was understanding of what i signed. I will for sure be back as well as my family, not only for the amazing deals, but for the respect and friendliness i was treated with. Thanks again Sean!
"Friendly, no-push buying experience. In one word - NORMAL "
All people we interacted with were very friendly, very accomodating from all points of view, including agreeing on the price which is always the part where it usually falls to pieces :-)
Zak is also very friendly - he has that gift that makes you feel like you have something in common. He understands very well client needs and psychology and he's very efficient so that the time the client spends in the dealership is very short. When we came in he had everything prepared so that in 30-40 minutes we were out the door and that includes him presenting us the car, help where we didn't know what buttons to press, etc. Other than that we spoke with him on the phone and email and he's very responsive on both means of communications.
Overall the best experience we ever had by going to a car dealer. Before this we were scared about how much time we'll spend in a dealer shop, nervous that they will not understand what we want and push us to buy something that they wanted to get rid of, etc. None of that here! Smooth, normal, respectful civilized interaction, efficient and ... awesome cars.
"Excellent price, exceptional customer service!"
Thank you Princeton VW for helping me find the perfect car to meet my needs and offering an unbelievable deal! Oscar Matamoros provided exceptional customer service; he is very knowledgeable in all VW products and went above and beyond in making the entire sales process easy! I highly recommend this dealership to anyone interested in a straightforward, hassle free buying/leasing experience!
Other Employees Tagged:
"Great experience! "
I am a VW enthusiast and i stopped at Princeton vw to buy a cheap used car for a daily driver I met with Matt who helped me look through everything I wanted and to make sure I was comfortable, Demian helped with the paper work process which was very fast and easy. Whether you are making a first purchase or your 20th, Princeton VW is very helpful with making sure you get in the car you want at a good price.
Recently bought Atlas & Passat. My buying experience was fantastic. GSM Steven was instrumental in working out a deal for me. The whole team was great, will recommend my friends . AAA rating!!!
"Great Experience at VW Princeton"
I saw online a Tiguan that I liked, and went into the store to see the vehicle. I met with Matt Rucko, and he showed me the vehicle, and went over all the features. When it came time to work up pricing they were straightforward in regards to coming to an agreement. I met with Demian in Finance and he made the paperwork process very quick and painless. I would recommend VW Princeton to anybody looking for a straightforward purchase. I love my new Tiguan!
"VW Princton is Great"
- ELIZABETH K MCMANUS
This is my third deal a Princeton VW. Each time I have worked with Matt Rucko, as well as other staff, and its been a pleasure. They are great at helping select the car and the financing options. Also, Matt was patient as he went through the technology in the car (apple carplay, etc.).
"The Best VW Dealership on the East Coast!"
- Michael from NYC
We had been to several other VW dealers, and either got got the "too busy with other customers to answer all your questions" routine, or the hard sell, which sends us running every time! From the moment we walked into Princeton VW everything was different: from the very beginning Matt Rucko took the time to find out exactly what it was that WE wanted in a VW, rather than trying to push anything on us. He was extremely patient and always immediately available, either via email or phone, to answer all the questions that came up -- and believe me, I had a lot! During the sale, he gave us a great price on the 2017 VW Tiguan Sport we wanted, doing his best to find rebates that I wasn't even aware of! Demian Kelleher in Finance was also extremely helpful, in offering, without being pushy, extended warranties that might be useful to us, and in not trying to sell us on any unnecessary ones. From start to finish this was the best car-buying experience we have ever had. Thanks Matt, Demian, and VW Princeton! I'd recommend them to anyone!
"Great Experience at Princeton VW!"
We were looking for a certified Passat TDI SEL. I ended up sending emails out to a handful of dealers within 100 miles with SEL's. I can honestly say Princeton VW was by far the best from the very beginning. Matt called and was very knowledgeable on the Passat. He was able to answer all of my questions. We scheduled a appointment to take the car for a test drive with my wife and again, his knowledge of the car along with walking my wife's through the key features was excellent. We ended up leaving the dealership with my wife wanting the Passat as her next car.
Next day I called to hold the car as we wanted to buy it. Matt answered more questions to assure us the car was right for us and he worked on all of the paperwork.
Saturday we picked up the car and Matt had the car detailed and sitting right out front waiting for me. It was so nice to see it up front as I pulled in with a Sold sign. We looked over the car again to make sure everything was perfect and we closed the deal.
Next step was to sign papers and hit the road. Demian had everything ready to go in a folder with my name and a bunch of signatures we were done. Demian gave me all the time I needed to ask detailed questions on the paperwork. He made it very easy to finished the deal.
Once done, Matt and I walked to the car and went through every aspect of the car. He is very thorough with the details and helped set up our navigation and phones.
We hit the road very happy with our purchase!!
One would think that is the end of our experience but I'm happy to say no!! Matt gave me his cell phone number and when I got home I sent a text after hours with a question and he answered right away!! Next day he called asking how we liked the car and if we had more questions. Of course I did and again he was able to answer them.
In the end, we had a wonderful experience at Princeton VW and we will tell all of our friends to see the team there first!!