"My wife wanted a hands free lift gate on her new lease...."
My wife wanted a hands free lift gate on her new lease. The car she chose was in transit. It didn't get delivered in time. Derek took the time to take my wife out in several more expensive models. Then somehow he worked it out so she could have a vehicle with much more for about the same lease payment.
"Derek was simply awesome. Got me exactly what I wanted at..."
Derek was simply awesome. Got me exactly what I wanted at the best price. Royal dealership is #1 in customer service! Epic. Thank you Mr. Derek
"Excellent and a very clean dealership. They were very..."
Excellent and a very clean dealership. They were very attentive and curteous to all my questions. Sales person and manager knew what they were talking when asked about my Yukon. Overall i was surprise and very happy as to how they treated me and my wife when purchasing our first vehicle here in Arizona. I give them a 5 star rating.
Other Employees Tagged:
"Excellent Customer Service! "
Royal Buick GMC of Tucson is my favorite car dealership and the only dealership I use. This was my first time working with Derek Deckens and his customer service, care, and attentiveness was wonderful. He made the whole experience easy, was very flexible with a tight schedule and had no pressure at all. He wanted to make sure that he provided the correct car for me and my needs. He did all the preliminary research and already had the answers to my questions. My purchase went smoothly and I am very pleased with my new car! I highly recommend Derek and the Royal Buick GMC family!
"This was the best experience I've ever had purchasing a..."
This was the best experience I've ever had purchasing a vehicle.... I felt the process was as painless as can be and did not take very long with the paperwork. We both were able to be patient in getting the very best deal possible for the exact truck i wanted. Derek Deckens was very efficient, professional and helped make this process enjoyable. I personally thank Derek as well as the whole Royal Buick GMC team for a great job done. I would recommend to anyone to purchase a vehicle at this location!
"Treated With Respect"
We are new at Royal, just purchased the exact car we were looking for thanks to Chuck and Amanda. The purchase process was great. Then we had the exterior and interior protection done by Eric who was great and Susan did a wonderful job of getting us a loaner vehicle and process the paperwork so we could got to see a couple of movies while we waited for our car to be done.
"I was very very pleased with my first experience doing..."
I was very very pleased with my first experience doing business with Royal. It is refreshing to have a stress-free, pressure-free buying experience like me and my wife had. Dereck Deckens and everyone else involved was very personable and professional. Thank you
"I have never been treated like this before they are..."
I have never been treated like this before they are awesome and at the highest standards. This will be my 4th car within 2 years
This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 Buick and that went beautifully. Susan in Customer Service is very efficient. We are extremely satisfied with Royal.
Other Employees Tagged:
Mike Van Erem
, Susan in Customer Service
"Great First-Time Dealership Experience"
I had previously only purchased cars through private party sales before this, but I was in need of something right away and was put in touch with Derek who got me into a gorgeous car. Derek was personable, helpful, and knew his stuff. Overall, a great experience!