Derek Deckens

Derek and Scott are the best, we have bought several cars over the years from Royal Buick and wouldnt think of going anywhere else, they go above and beyond for their customers and make car buying easy. over the years from Royal Buick and wouldnt think of going anywhere else, they go above and beyond for their customers and make car buying easy. More

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Germaine is not personable and will disregard you. Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my v Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my vehicle and was told that I just needed to figure it out. I would not recommend anyone work with him More

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Great place to buy a car bought my past two cadillacs from them be careful though they say they are not commissioned sales but they do get paid per how many cars they sell. As always stay vigilant when g from them be careful though they say they are not commissioned sales but they do get paid per how many cars they sell. As always stay vigilant when going to dealerships get everything in writing and make sure you get what is promised. All that being said i do have no issues with this dealership would recommend More

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I went to the dealership to look at a car I saw on cars. com. It wasn't ready for sale so a sales person showed me an alternate. They were kind....it was my birthday... Easy to work with and made a concer com. It wasn't ready for sale so a sales person showed me an alternate. They were kind....it was my birthday... Easy to work with and made a concerted effort to find me a car in the category I was looking with the right number of miles and competitive price. Thanks to Derek and Amanda for making my experience a "royal" one! More

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Excellent customer service. The staff was very helpful all around. Couldn’t have asked for a better used car buying experience. The sales and service men were 100 percent true t The staff was very helpful all around. Couldn’t have asked for a better used car buying experience. The sales and service men were 100 percent true to their word and made sure all my families needs were meet. I am a one hundred percent completely satisfied customer. More

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Overall my experience was very good. My salesman was exceptionally helpful without being too pushy. My salesman was exceptionally helpful without being too pushy. More

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Absolute pleasure to work with Royal. My new Yukon was the fourth purchase over the years from Royal. Derek was great to work with and made the process easy. My new Yukon was the fourth purchase over the years from Royal. Derek was great to work with and made the process easy. More

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If you are in the market to buy a car, Derek Deckens is your man. We put in a request for the vehicle we wanted to buy and Derek called us immediately and sent us several cars that we could look at before your man. We put in a request for the vehicle we wanted to buy and Derek called us immediately and sent us several cars that we could look at before we went down in person. That next day he set up our appointment and we test drove two cars. Derek is extremely knowledgeable of the vehicles on the lot, he was friendly, honest and professional. He answered all of our questions and put whatever fears we had to rest. He was able to streamline the purchase process, which made for an extremely easy experience. Even with a last minute hiccup, which was not his fault, he expeditiously resolved the problem and made it right for us. I would definitely recommend and buy from Derek again. More

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Derek was very technically apt and gave us a great test drive walking us through all the bells and whistles but his attitude was lacking. He didn't feel easy to work with at all. drive walking us through all the bells and whistles but his attitude was lacking. He didn't feel easy to work with at all. More

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Very friendly and very knowledgeable. I purchased several vehicles thru Derek,and sent two people to the dealership and both purchase vehicles. I purchased several vehicles thru Derek,and sent two people to the dealership and both purchase vehicles. More

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