Derek Simpson

After a few so so experiences at other dealerships, I was pleased to work with Jarid Leo at the Auburn Honda. I bought a great car and since then he has been available to answer every question, no matter how pleased to work with Jarid Leo at the Auburn Honda. I bought a great car and since then he has been available to answer every question, no matter how small. I have also been pleased with the service dept and with Christine in the finance office. I am even thinking of continuing to have my car serviced there in spite of the commute. Thank you! More

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If there was less than 0 that would be my rating. My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a n My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a new transmission $8-10,000. Then after adding up work to $572 told me that my warranty expired. They then offered me $4,500 because I was such a loyal customer for my 2017 Pilot touring. I told them they were crazy and I would pick up the vehicle. I left to drive to a transmission specialist. Manager was rude at best. As I drove in to the transmission specialist they called to offer me $8,500 for my vehicle. Again I said you're crazy. Made the appointment with the transmission specialist. Unbelievable I get the call sayin there is absolutely no problem with your transmission. Yep so loyal customer of 30 years gone. I am beyond shocked that Lundgren has lost all credibility. Run go anywhere but there. More

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We worked with Jayson twice and each experience was great, explains everything and always gets back to us. We won't go anywhere else. Also great finance and service depts! great, explains everything and always gets back to us. We won't go anywhere else. Also great finance and service depts! More

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Sales person was courteous and patient with us. Everyone was pleasant and helpful from financing department and service department. Everyone was pleasant and helpful from financing department and service department. More

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EDIT: Frank from the dealership offered to fix my car which he didnt need to do. Thank you Frank! They gave me a new engine and i only paid 1500 for it. I really appreciate them taking the time to do me which he didnt need to do. Thank you Frank! They gave me a new engine and i only paid 1500 for it. I really appreciate them taking the time to do me this big favor! If you have a similar issue to this one i would recommend contacting the office of consumer advocates. They helped me understand my options. Make no mistake - i am VERY thankful to the team for spending a great deal of time and money to fix my engine leak but i want to state the following just in case there are other first time car buyers who are clueless like me. **Full disclosure, a week or so before they agreed to help me with my car, Derek from the service team said he was going to advocate on my behalf to see if the dealership could help me with the engine or not. He was great! That being said, I didn't actually get a call back from them or an offer to help until i called them and told them i was talking to the office of consumer affairs. Again, THANK YOU to the dealership for saving me a lot of money by reaching into your own pocket to help me. If you the reader don't have a dealer that is as generous as this one, call the office of consumer affairs and they can talk to you about your options. OLD REVIEW: I bought my first car from Jayson Navarro, and plainly - it was a bad experience - which is why it really surprised me when after all was said and done he sent me a text message asking me to give him a five star rating. I'm usually the kind of person who doesn't say anything if he doesn't have anything positive to say, but since he asked, I'll describe some of the things he could have done differently to have received a five star rating from me. - I was in pretty desperate need for a car when I came in, which caused me to over-look a lot of potential red flags during the buying process. Jayson was very dismissive of questions I asked about the car I was interested in buying and spoke over me frequently when I asked him to elaborate on statements he made about the vehicle. As a new car buyer, I had a lot of questions and he was very unhelpful in this regard. Eventually, when it came for me to sign for the car he just left and didn't come back until I had signed. The car I bought began breaking down a few months after I purchased it and the mechanic who looked at it said to me "you get what you pay for with these cars."(I paid around $12,000 which was great because I had just put a down payment on a new home.) In retrospect, I think my experience with Jayson might have been so negative because I was buying such a cheap car. It may have been that he didn't see my transaction as being worth his time, and to me, that showed in how he conducted himself throughout the entire transaction. - While I was test driving the car, I noticed an issue with the Bluetooth that I pointed out to Jayson. After trying in vain to fix the problem himself, he dismissed it as not that big of a deal. I asked him to promise that the problem would be fixed before I finished buying the car and he did. When the car was delivered to my house, I was not surprised to find out the problem hadn't been fixed at all. To add to my frustration though, I was able to find a five minute video on Youtube that explained how to fix the problem. - I had to spend around $200 on cab fare getting to and from the dealership to complete the deal. Somehow, there were never any drivers on duty to give me a ride home and never any rental cars available. Even after I had paid for the car I had to pay to get home. Jayson suggested I rent a UHaul to get there and back. That suggestion may not be that unreasonable honestly, but I also don't think it would have been unreasonable for him to just let me drive the car I had already bought or just ride with me home and drive back on his own. I could be wrong though. I'm not sure if this is a fair criticism of Jayson, but it definitely made my experience worse. - As I said earlier, the car I bought began to overheat two months after I bought it. I took it to the dealership and to a mechanic. The mechanic told me I had a coolant leak in the engine that would cost $3000 to fix. I contacted Jayson to see if there was anything the dealership could do to help fix the problem, as it appeared to be an issue that came with the car when I bought it. He told me to come in later in the week to talk about what could be done, and I thought that was a good sign. What I did not realize was that he had actually signed me up to have the car appraised for a trade in. Putting aside the fact that it wouldn't really make sense to trade in a car and buy a new car at a place where you had bought a broken car not even six months earlier, I had asked for solutions to the problem with the engine leak - I didn't want to buy a new car, I wanted to fix the car I had already spent $12000 on. When I told him this over the phone he began trying to get me off the line as soon as possible. Talking over me and saying "ok bye!" over and over. It was bizarre. It felt like as soon as he knew he couldn't make more money off of me, my problem just didn't matter at all to him. - Generally, if Jayson had just taken more time I think a lot of these problems could have been averted. He basically did the bare minimum he needed to do to get me into the car and out of his life. More

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The people in the Service Department were very friendly. I had the oil changed in my vehicle. I was in and out in no time. Derek provided excellent customer service. Also Andy who helped me purchase my veh I had the oil changed in my vehicle. I was in and out in no time. Derek provided excellent customer service. Also Andy who helped me purchase my vehicle. More

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I had a great experience at Lundgren Honda in Auburn! They had a good selection of used cars and I was able to find what I was looking for and in my price range pretty quickly on their website. When I sh They had a good selection of used cars and I was able to find what I was looking for and in my price range pretty quickly on their website. When I showed up to the dealership I was seen right away and they did a good job asking me about what I was looking for in a car. We were able to test drive the car I had seen online right away. I had done my research and already tried cars from other dealers, so I had high expectations about this one. The CR-V was amazing and I ended up buying it! Jose was awesome! He was professional and was able to answer all of my questions about the specific car. He did a great job helping me through the car buying process and following up with me to see how I was enjoying the car. Dustin also did a great job walking me through financing options and answering any questions I had. I would recommend Lundgren Honda in Auburn to my family and anyone in the market for a good car. More

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Outstanding Service! I must highly commend Dan Kristoff, Derek Simpson and the service department staff for their work on my used SUV that I purchased at Lundgren in Augus I must highly commend Dan Kristoff, Derek Simpson and the service department staff for their work on my used SUV that I purchased at Lundgren in August. They chased a problem that was not easy to find, but stayed on it, diagnosed it and fixed it. They kept me informed through the whole process and couldn't have been nicer. The entire service experience was outstanding and better than I have had at any dealership anywhere, anytime before. I highly recommend the Lundgren service department for any type of repair or maintenance no matter where you bought your vehicle. More

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