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Gary Smith Honda

Ft Walton Beach, FL

3.2
390 Reviews

225 Miracle Strip Pkwy, S.W.

Ft Walton Beach, FL

32548

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390 Reviews of Gary Smith Honda

November 25, 2023

My Honda Accord had a recall for paint defect, paint pealing off. It required a repaint which took three weeks leaving me without transportation. Gary Smith Honda would not provide me with a loaner nor More

by Eleanor.schools
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Copland
Nov 25, 2023 -

Eleanor.schools responded

You have terrible customer service i should not have to pay f a rental its a recall you know recall see u in court

Nov 25, 2023 -

Eleanor.schools responded

U need to give me my money back your resonable a 87 yrs widow oct 18 you should be ashame of your self tyoda @hindie gave loners

Nov 25, 2023 -

Eleanor.schools responded

Sure delete it afraid of the truth

November 13, 2023

I had an appointment for an oil change on 11/8/23 at 11:00 and ended up waiting 1 1/2 hours. I understand things can get backed up, but this was unacceptable. Then they tried to sell me on several thin More

by cupcake5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaylee Victor
Nov 13, 2023 -

cupcake5 responded

Gary Smith Honda

Nov 13, 2023 -

cupcake5 responded

Gary Smith Honda

Nov 13, 2023 -

cupcake5 responded

Response to Gary Smith Honda

Nov 13, 2023 -

cupcake5 responded

Horrible service department

Nov 13, 2023 -

cupcake5 responded

Horrible service department

Nov 13, 2023 -

cupcake5 responded

horrible service department

June 28, 2023

we were very sarisfied with the service of the finance manager mavrice and salesman rebecca and javier we will do more business with gary smith honda More

by kevinsjones1968
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aj Fanion
January 24, 2023

Good evening, I'm writing this because i wanted to shed some light on my expierence with this dealership. Me n My friend went there trying to buy a 2023 Civic. It was a normal back n forth situation as he More

by Numba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wayne Owens
June 29, 2022

Appt for oil change and tire rotation at 9:30 am. Still here at 11:20 am and not done! Told them to skip tire rotation. Will not be back! More

by Lois
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
June 22, 2022

I never try leaving bad reviews but my goodness what a horrible experience I had. I waited 4 hours the first time I was there. They charged me for the oil change and thank goodness my car tells me if it i More

by Jas210
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember name of employee.
November 01, 2021

Paul Surmiak is an exceptional salesman. He is very professional and knowledgeable about Hondas. He is also very personable and easy to work with. I would definitely recommend him to anyone who is int More

by barbarazillmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul surmiak 5 star+
September 14, 2021

All of the staff at the dealership were very friendly. Our salesman was very helpful and did not pressure us into buying a vehicle. I definitely recommend doing business with Gary Smith Honda. More

by clburge49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schindler
August 02, 2021

I purchased a car on my own and had nothing short of a wonderful experience. Robbie was kind, helpful, listened to my families needs to make sure that we were getting the best car for us. He moved car sea More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Irvin
May 14, 2021

Replaced right rear tire, had me in and out in about 4 hours, InTire warranty covered everything, did an excellent job, they deserve a "well done" More

by sfusaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Williams
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