Amazing service. Fair prices. Competitive pricing. Some of friendliest people in town. Probably by far the best experience car buying ive had my whole life.
"One of the best buying experiences ever!!"
My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and customer oriented person to deal with. This was our first experience with Richmond Ford West and Derrick is the reason we were there. His drive to put the customer first is evident in everything he does.
We couldn't have asked for a better buying experience. Everyone there is friendly, courteous and went out of their way to make our visit as pleasant as possible. The sales and finance group actually stayed well past closing to work out the deals for my sons' vehicles. It's hard to find that kind of dedication and customer service these days.
It's safe to say we are Richmond Ford West customers now.
Thank you very much Derrick, it was an extreme pleasure working with you again.
"FEMALE BUYERS BEWARE!!"
- “I TOO”
My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable and was courteous. The manager, Mr Pendergrass was as professional as most other sales managers at other dealerships, but not very detail oriented. My husband and I test drove the car together, and once I decided to purchase it we went to Mr Taylor in financing. Given that my husband has over 30 years of experience in the financial industry, I thought it would be prudent to have him review the documents. Once he left me alone in the finance office., as he had an appointment, Mr Taylor’s attitude took a turn. My husband advised me against the warranty as well as gap insurance. I was asked again- and again I said no. Mr Taylor then became hurried and was no longer interested in small talk or engaging in conversation. His display of hostility was disappointing once my husband left his office. He, in fact hurried the transaction along so quickly at that point, I had to waste another portion to go back to the dealership to present more information as he was not thorough in collecting everything he needed in the first visit. It was made very clear that if “ I TOO” were his male counterpart that I would have been treated with respect.
"Great experience. Fairly seamless. All persons helpful"
- Cool girl
From the moment I called to when I went into dealership everything was fairly easy. The car was ready to drive and Derrick answered my many questions. The deal didn’t take long. I live almost 2 hours from dealership so I asked for the car to be delivered to my house which was done the next day. This was 1 day earlier than promised. Derrick was pleasant, knowledgeable, and hard working. The other folks that personally helped me were Stephanie (over phone), Marino, & Matt. Also maybe the sales manager (can’t remember his name. I would give all of these people more that 5 stars.
"Read the fine print."
Warranty sold to us. Was told 75k mile warranty: Verbally.
Read Fine Print: Never mentioned at closing: 75k on vehicle odometer. Not 75k from time of purchase.
Warranty Deductible. $200. Never mentioned at closing. Found out when vehicle information screen burnt out two months after purchase and we contacted service department.
Not so important, but will mention: never received promised floor mat replacements.
Brake fluid was low. I added it myself.
"The whole 9 yards!"
Amazing staff, great value for the car we purchased. Not pushy and very helpful. Even registered our car with the dmv and mounted our tags! We purchased on a Saturday after our insurance office closed so they lent us dealer tags so we got to drive the car off the lot that day. I would recommend this deal and Derrick, our salesman, any day.
- Purchaser's Mom
Derrick took the time to make our daughter's purchase very easy. He took the time needed to make it a great experience. Excellent and helpful!