Dion Medlen

bought a new used vehicle. with in two days of having it the battery died and left me stranded. i called for assistance from Bell Honda, they said i was on my own. they left me stranded the battery died and left me stranded. i called for assistance from Bell Honda, they said i was on my own. they left me stranded More

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Only one reason not to go there- You'll get cheated! We had the worst experience purchasing a car with Bell Honda, considering they completely cheated us. My fiancé and I came in to purchase a car for hi We had the worst experience purchasing a car with Bell Honda, considering they completely cheated us. My fiancé and I came in to purchase a car for him, and we decided to buy it under my name because to my credit score showed higher than his. The salesman and his manager offered me 1.9% interest for 72 months, where we clearly saw it on the paper. Then we went to sign the contract, they proceeded to push GAP insurance on us, which we declined due to it’s high cost $100/month. The finance manager then walked in, took the contact away and said he will be back. He returned, stating that he has a better deal, that he will give us GAP for $24/month, with the monthly payment ending in $478, which only sounded good compared to the price with $100 GAP insurance. We gladly accepted this “generous offer,” signed, and left with the car. Only after several months did we realize that the finance manager swapped the contract from 1.9% to 5.5% interest. We were furious! We went back to the dealership & recorded the salesman & sales manager. Both confirmed that I was qualified for 1.9% interest, and in fact they both thought we purchased the car at that rate. When we confronted the finance manager, he stated he wouldn’t have made money off us if he gave us the 1.9%. NEVER, EVER BUY A CAR FROM BELL HONDA!!! More

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Thanks! I was shopping with my daughter for her first car and we were referred to Amanda at Bell Honda from a friend who purchased a vehicle from her. When w I was shopping with my daughter for her first car and we were referred to Amanda at Bell Honda from a friend who purchased a vehicle from her. When we came in for the appt to meet with her, the Civic EX we had talked about was pulled up and ready to go. Amanda took her time to go over all the features and made sure that my daughter understood all the tchnology in the car and that I knew of all the safety features. It was a great experience from start to finish. From the initial phone call, through the finance dept to delivery, Amanda and the Bell Honda team did a great job! More

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Worst Sales Scheme EVER - Bait and SWITCH HONDA shows their gratitude to CUSTOMERS by repeatedly lying, calling so many times it borders on harassment, wasting 5- 6 hours of your time over 2 d HONDA shows their gratitude to CUSTOMERS by repeatedly lying, calling so many times it borders on harassment, wasting 5- 6 hours of your time over 2 days, and unnecessarily running their customers credit. March 2017 - leased a beautiful 2017 Honda Civic Touring. The car is in perfect condition. I lease through Honda – and make all payments automatically & on time. I also take the car to Honda for all services. Two weeks ago – I started receiving calls from Honda in total I received 7-8 phone calls. 3 Voice mails and spoke to 5 sales people on the phone. Each sales person told me this: We reviewed your account and you are paying WAY too much on your lease, but now that you have kept it for 12 months making all payments on time HONDA has a LOYALTY deal we can give you. Long story short they ALL tell me I can get a new car (2018 Civic Touring) for a lower payment, or a new (Accord, CRV or Pilot) for the SAME payment I have now. I was skeptical, but after hearing it from so many people I started to consider it. I asked if there were any penalties or anything I would pay out of pocket for doing this. I was told NO that I would not PAY any money out of pocket, and that HONDA did not care about any wear and tear or how many miles that car has that I would be bringing back. 3/27 I get 2 more calls, I agree to come to the dealership to meet with Axel. I get there and find Jacob who greets me at my car. I ask for Axel, he tells me Axel isn’t working today. I explain I JUST spoke to him and confirmed I was on my way. He then says, oh maybe he is on his way let me go find out. He comes back out says Axel is on his way. I walk around look at a couple of cards…and another “sales manager” comes out introduces his self and say sorry for the confusion, but that Axel isn’t coming in, he promises that Jacob will take care of me. Jacob takes me on a test drive of a 2018 Honda Accord Touring. I tell him this is the car I want, and explain what each of the previously sales people had told me. He tells me he will work with his manager. I explain that I need to leave because I had an appointment but that he can call or text me once he has the numbers. He text me later in the day and says “Frank the desk manager said he can work you a deal on the Accord to be right around the same payment you have now” I confirm with him what my current payment is, he says yes they are very close to that payment. He asked me for the last 4 digits of my SSN so they can access my lease info to verify I’ve made all my payments on time. I give it to him. I get a text from him the next day saying: “just got word we are super close on your lease deal with $0 down…” he says he needs me to bring my car in to get appraised. I call him to confirm what “super close” means, he tells me that they are $20- $30 over what I am paying now, but he expects they can get it down once they factor the equity of my 2017 Civic. I agree to come in the next day. I end up getting ANOTHER call later that evening. I go in to the dealer to get my car appraised, I don’t get Jacob because he is busy with another customer. But they take my car to start the appraisal. WHILE I’m sitting in their lobby I get ANOTHER CALL, telling me the same thing. I explain IM IN THE LOBBY, the guy laughs and says sorry. After they appraise my car they change what they had previously called “equity” to NEGATIVE Equity and explain how returning this lease to lease the Accord would cost me $300 more per month. I say NO. Then the guy asked me why I want to get a new car, I say I didn’t I only came in because so many people had called saying I could actually save money with a lesser lease payment. So he tells me I could KEEP my car and just buy it out. Since I have made all payments on time to Honda, Honda will finance me with a great rate and I would have a lower payment to just own the car, BUT that he has to run my credit to do that. I go back and forth with him and finally agree to allow him to run it. He comes back to me with a payment that is $100 MORE than what I am paying now and on a 72-month loan. Now I have wasted copious amounts of time on the phone with sales people, spent HOURS at a dealership on two different days, and had my credit ran which impacts your script score all for NOTHING. GREAT WAY TO SHOW YOUR CUSTOMER APPRECIATION HONDA!!!! EPIC FAIL! When this lease is up I will turn this car in and buy a Nissan or a Toyota! More

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Disappointed Bell Honda reach out to me. To go see check out there dealership. They that would give me a gas card for there time. We know that our time there is ab Bell Honda reach out to me. To go see check out there dealership. They that would give me a gas card for there time. We know that our time there is about a good 2-3hours. Well never received a gas card and lost 3 hours of my time. They asked me to meet them half way. Well I did! I came up with a bigger down payment. We ask if we can write 2 checks. One check will be post dated for 3 days. Just to make sure the money was in the bank. Finance guy ran both checks at the same time. We spoke with 3 different sales men and managers. The disappointment of all this.... I met them halfway. They didn’t meet me halfway. As my husband and I are upset. They walk away as if Oh well! Sad very SAD!! More

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Outstanding! Service Advisor Cody Avery is an intellectual, Professional, works with integrity and gives customers unsurpassed service! Always a great experience Service Advisor Cody Avery is an intellectual, Professional, works with integrity and gives customers unsurpassed service! Always a great experience with dealing with Cody and the service department. More

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purchase of HONDA CRV Really pleasant experience yesterday in the purchase of a new 2014 CRV. Our salesperson was Roy Freda... We initially thought we wanted a used CRV EXL Really pleasant experience yesterday in the purchase of a new 2014 CRV. Our salesperson was Roy Freda... We initially thought we wanted a used CRV EXL. But Roy presented the option of an EX, which is really what we wanted after all... But then as we discussed further, the sales manager, Dion, raised the possibility of a new CRV EX at a great price... in the end, the combination of Roy's eagerness to satisfy our objectives and Dion's work on the price sheet, we left with much satisfaction with the new CRV EX! More

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Thank You! I drive across the valley because of the kindness I was shown over the phone and it was lived up to in person....it was a much smoother experience than w/ other dealerships:0) Thank You! kindness I was shown over the phone and it was lived up to in person....it was a much smoother experience than w/ other dealerships:0) Thank You! More

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