"Great people, communication & hardworking service department"
We have been working with Brian Haselhorst and Don Murray for the repairs to our vehicle. Parts have been on backorder for several weeks and they have provided us with a great loaner throughout this process. Great communication!
Other Employees Tagged:
- Debbie Feigl
Very helpful and got me reimbursed for the tire I had to replace. My car was in the day before for oil change and tire rotation..
"Friendly, patient, and kind! "
Bernie and the staff at Anderson make buying a car easy. He cared about our safety, our family, and found the right car to meet our requirements. He was friendly, very patient through all of our (many) questions, and kind. This is the third car I I have purchased from Bernie. Highly reccomend!
"Was looking for a good lease deal & one stop service"
Mitch set me up with a great lease deal on a KIA Sportage. When I needed service for oil changes & tire rotation, as well as simple recall issues the service department was excellent to deal with, extremely professional. Would highly recommend Rock River KIA for anyone looking for a new or leased KIA vehicle.
"Sales person goes the extra mile with a smile"
- A Ford Lover
Bernie Krowczyk is the best most patient sales person I've ever dealt with. Over the years I've purchased at least eight vehicles from Bernie. He is what keeps me coming back. He's like family. So is Mark and Don in service.
"what a hassle!"
Had some serious repairs that needed to be done on our ford as a result of an accident. service department had a horrible time working with our insurance. When we called with questions the service department would promise to call back, but wouldn't. Very confusing Bill included almost 800 dollars worth of charges for service they didn't do. Had to get my insurance company involved to get them to refund us for the additional charges, which the service department promised to do, and then did not. Finally spoke to the service manager who got took care of it and refunded us for the incorrect charges on the bill. I will certainly not be back.
"GREAT SERVICE "
I have been bringing both my vehicles here for years. Mark does an outstanding job keeping you informed and updated on the repairs. All the team is friendly and courteous and we will continue to come to Rock river for our auto repairs.
"Great service for my Ford Fusion"
The folks at Rock River Ford, always take professional care of my vehicles. Our family always goes here. The service team is very courteous and friendly. The waiting area is clean, comfortable, and accommodating with fresh coffee, WiFi, and tasty popcorn while we wait. For the times we are busy, the free shuttle service comes in handy. Rock River Ford has always met our needs and we feel important when we go there.
"why there the best"
I went there because I get the best deals. They always make sure you are satisfied. Also on used vehicles make sure you get a warranty so in case something goes wrong uyou are covered. So no unexpected costs.
"2015 Ford Fusion SE purchase"
I have purchased a 2008 Ford Taurus (new), a 2015 Ford Explorer (new), and just recently a used 2015 Ford Fusion. All of our service work is done at Rock River Ford. Everyone I have dealt with is always professional and accommodating, which has really made it easy to keep coming back. I will continue to recommend this dealer!