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Start your review of Don Park.
Don Park
Don Park at Hennessy Lexus of Gwinnett
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Don Park

Service Advisor

Hennessy Lexus of Gwinnett

3383 Satellite Boulevard
Duluth, GA 30096

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Dealership Experience

1 yr, 7 mos

Languages Spoken

English English

Korean Korean

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3 Reviews of Don Park

January 14, 2021

Dealership Rating
Employee Rating

"My purchase experience with Brian Gust was wonderful he..."

- Tfavors

My purchase experience with Brian Gust was wonderful he receives 5 stars from me.. I brought my car in today to have Stonex PPF applied to my vehicle, an application I purchased on the day I bought the car. Don Park was my Service Advisor and it was the worst experience I've ever had at a dealership! I was totally ignored. He never replied to my text. After sitting in the waiting room for an hour, I had to ask the cashier to reach out to him to speak to me about the loaner I was told I would receive. After my car was serviced I was handed a receipt and my keys by the cashier. He never came out to see me and never even told me where my car was parked. No one came out to inspect the car with me or ask if I was satisfied. I got home and noticed bubbles in the application of Stonex PPF on the hood of my car. I am beyond disappointed in the service I received. I am a black woman and I hope that this is not the reason I received such poor service.

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Recommend Dealer
No

Other Employees Tagged: Brian Gust

Jan 15, 2021

Hennessy Lexus of Gwinnett responded

Tina, Thank you for leaving some candid feedback about your experience with us. I certainly want to work with you to resolve your issue and help turn your view of us around. The best way for us to start would be talking on the phone so please call me as soon as it is convenient for you. Sincerely, Sophia Miletello - Customer Care Hennessy Lexus of Gwinnett (770) 680-8016

December 11, 2020

Dealership Rating
Employee Rating

"Very good and excellent service,very friendly, very..."

- Jairo Saldana

Very good and excellent service,very friendly, very knowledgeable about the subject and explicit with the service, recommends the quality of the product, very attentivem

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Recommend Dealer
Yes
Dec 12, 2020

Hennessy Lexus of Gwinnett responded

Hello, Thank you for the awesome review and taking the time to mention your feedback for our services. We'll be sure to pass along your kind comments to Don and the rest of the team as they will definitely enjoy hearing them. Thank you for your patronage and have a great day! Sincerely, The Hennessy Lexus of Gwinnett Team

October 31, 2020

Dealership Rating
Employee Rating

"Worst experience ever dealt with Don Park was here to..."

- Kfray

Worst experience ever dealt with Don Park was here to have nitrogen put in my tires he upsold me an alignment which I was fine with doing then 30 minutes later came came to say the technician could not do my tires and could only do the alignment as a black woman this man not only raised his voice pointed at me but overtalked and walked away. I have never received such unprofessional RUDE service from LEXUS. This is where I purchased my vehicle and I will think twice about returning if I ever have to speak to Don Park again

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Recommend Dealer
No
Oct 31, 2020

Hennessy Lexus of Gwinnett responded

Hello, We appreciate you letting us know about this situation as it certainly is not one that we wish any of our valued customers to have. Please contact me at your earliest convenience so that we can work together to get this situation resolved for you. I look forward to hearing from you. Sincerely, Sophia Miletello - Customer Care Hennessy Lexus of Gwinnett (770) 680-8016

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