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Don Ward
Don  Ward , Service Advisor, Thompson Chrysler Dodge Jeep Ram of Harford County
5.0

Don Ward

Service Advisor

Thompson Chrysler Dodge Jeep Ram of Harford County

1102 Business Center Way
Edgewood, MD 21040

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I have worked in the automotive service industry since the age of 16. I started in automotive dealerships since 1975 always in service. My original position was a automotive technician . Then after many other positions including management I settled into what I enjoy the most . Customer service.

Dealership Experience

4 yrs, 2 mos

Industry Experience

43 yrs, 8 mos

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39 Reviews of Don Ward

January 10, 2019

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"Quick and Easy"

- mattpivec Verified Customer

Quick and easy for a recall and some routine maintenance. Price was average, could have done better at private garage, but I was already there. Free car wash was a nice bonus.

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Yes
Jan 15, 2019

Thompson Chrysler Dodge Jeep Ram of Harford County responded

mattpivec, Thank you for the 5 Star Review. We appreciate your business !!!

January 01, 2019

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"Fast and friendly "

- Paul C Verified Customer

Don was helpful, friendly and informative from scheduling to pickup. The service team, including Ryan and Amanda, is always a pleasure to work with. A+

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Yes
Jan 02, 2019

Thompson Chrysler Dodge Jeep Ram of Harford County responded

Paul C, Thank you for the 5 Star Review. We appreciate your business !!!

December 27, 2018

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"Great Visit"

- blakely11 Verified Customer

My vehicle was take in on time for my appointment, and the work was completed promptly... The staff was very willing to fill my needs and help me set up the recommended future work.

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Yes
Dec 31, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

blakely11, Thank you for the 5 Star Review. We appreciate your business !!!

December 27, 2018

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"Auto repair"

- LETISHAHARRIS Verified Customer

I spoke mainly to Don Ward. Great customer service...friendly and straight forward! Expensive, but that’s expected at a dealership. You get what you pay for.

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Yes
Dec 31, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

LETISHAHARRIS, Thank you for the 5 Star Review. We appreciate your business !!!

December 19, 2018

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"Great Service"

- CHUCK63 Verified Customer

We always trust Don to keep our work vehicles in safe and good operating condition! He is also cognizant of our need to keep vehicle on the road and remains flexible when impromptu maintenance is required. Thank you!

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Yes
Dec 21, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

CHUCK63, Thank you for the 5 Star Review. We appreciate your business !!!

December 18, 2018

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"Service dept"

- rmkinsey2006 Verified Customer

Was in and out in 15 minutes for a recall. Have bought all my cars at this dealership and had them serviced here. Very happy customer.

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Yes

Other Employees Tagged: Ryan Daugherty

Dec 21, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

rmkinsey2006, Thank you for the 5 Star Review. We appreciate your business !!!

December 07, 2018

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"Recall Item"

- stanleybeers001 Verified Customer

The Service Department was very kind and acted like old friends. Kept me informed as to what was going on. They have free coffee using a Keurig machine.

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Yes
Dec 10, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

stanleybeers001, Thank you for the 5 Star Review. We appreciate your business !!!

December 06, 2018

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"Ok, but I'm not much for sitting and waiting. Not your fault"

- RWMARIAH01 Verified Customer

They have a decent waiting room .A coffee machine. and they got me out ASAP. Can't ask for much more than that unless it was closer to home.

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Recommend Dealer
Yes

Other Employees Tagged: Ryan Daugherty, Amanda Ordos

Dec 10, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

RWMARIAH01, Thank you for the 5 Star Review. We appreciate your business !!!

December 06, 2018

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"Consistently Good"

- KitKat Verified Customer

Purchased a car here in 2017, and have had it serviced here since. So far so good. To date, I'd give an A+ for all-around excellent customer service.

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Recommend Dealer
Yes

Other Employees Tagged: Ryan Daugherty, Amanda Ordos

Dec 10, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

KitKat, Thank you for the 5 Star Review. We appreciate your business !!!

December 05, 2018

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"New tires installed"

- FISHBAIT2K Verified Customer

Excellent service by Amanda. Service on tire installation was excellent. Inspection found a seal leak that was covered under warranty. Repair was made. Pickup and drop off by van is also a great service.

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Recommend Dealer
Yes

Other Employees Tagged: Amanda Ordos

Dec 06, 2018

Thompson Chrysler Dodge Jeep Ram of Harford County responded

FISHBAIT2K, Thank you for the 5 Star Review. We appreciate your business !!!

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