Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back
Start your review of Doug Merrill.
Doug Merrill
Doug Merrill, Sales Consultant, Steve Lewis Subaru
not yet rated

Doug Merrill

Sales Consultant

Steve Lewis Subaru

315 Russell St
Hadley, MA 01035

Contact Me

Industry Experience

27 yrs, 8 mos

Specialties & Trainings

Certified Subaru

Languages Spoken

English English

Call
Email

1 Review of Doug Merrill

July 22, 2019

Dealership Rating
Employee Rating

"Doug Merrill was wonderful and honest!"

- AQ012345

Full disclosure: I absolutely hate dealerships. I really the process of buying a car. I especially dislike salesmen for the most part. I have never walked away from a dealership feeling like the vehicle I purchased was EXACTLY what I wanted for a fair price.. That being said: Ryan Gola who was our online sales contact was very very helpful. He was accessible, knowledgeable, respected our time, and coordinated our meeting at the dealership. Once we were actually at the dealership, we worked with Doug Merrill, who was absolutely AWESOME. I highly highly highly suggest working with him if you're in the market for a new vehicle. He went above and beyond. Transparency is very important to me, and I can tell when I am being mislead. Doug was open about every single step of the process and what they could (and could not do) on both my trade-in and the price of the new vehicle. He probably ran deal options 15 different ways for us until we got understood and became comfortable with all of our options. Doug was knowledge, polite, understanding, and honest. Every step of the way from the test drive to follow-up phone calls was 10/10 customer service. (The ONLY part of the process that made us uncomfortable and put us off was when the Manager came over to try and hammer out some deal points. He was actually quite rude and gave off the typical "sleezy sales vibe". When I was talking with him about another deal I had a deposit on at another dealership, he got loud and said "then why don't you take that???" He eventually got called away and we resumed with Doug. ) OVERALL: Thank you Doug and Ryan Gola! Great dealership to deal with!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gola, Ryan Spahl

1
1 result

Dealership Inventory (230 Vehicles)

2019 Subaru Outback

$36,433

2019 Subaru Outback

$36,334

2019 Subaru Outback

$36,493

2019 Subaru Outback

$36,334

2019 Subaru Outback

$36,466

2019 Subaru Ascent

$46,519

2019 Subaru Crosstrek Hybrid

$26,933

2019 Subaru Crosstrek Hybrid

$37,036