"Smooth transaction with no pressure"
Each person, especially Spencer in sales, took the time to listen to what was important to me. Each question was addressed to my satisfaction and then some. The deal was great too!
"Great experience "
I worked with Melissa Cole to purchase a new 2018 GTI. Communication was great via email, text and phone. Melissa worked hard to make sure I was happy with my purchase. She is very knowledgeable about the VW line and seemed honest when it came time to negotiate a fair price.
Doug in the finance department was great. He was working late on a busy night and still took the time to patiently explain the purchase process and extended warranty package.
I have been visiting Heritage for VW service for years, but this was my first time working with the sales team. I will definitely remain a customer.
"Buying a Jetta "
I purchased a Jetta and was very impressed with the staff and all the features the car has. Spencer was very knowledgeable. They weren’t pushy, very low stress.
"One of the best ever"
My salesman Herb made this one of the best car buying experience I ever had. I will recommen Herb Randolph as the sales consultant to go at Mileones
"Friendly and helpful"
The day before I purchased my vehicle, I met with Herb. I found him to be amazingly helpful and thorough, so much that I wanted to ensure that he got the sale. It did not turn out that way as he had scheduled leave, however, Herb made sure that I was taken care, of so he put me in the hands of Bruce who took great care and ensured that I had a great experience. It was close to 11pm when I left the dealership and Bruce was still there until the moment I drove off the lot. I truly appreciated the service and best of all, I'm loving my VW Tiguan!
"Great service/Great prices"
After owning my car for almost 10 years, it was time for a trade in. Heritage VW Parkville transferred a car I saw online to the Parkville location making it much more convenient. The staff were not pushy but rather informative and direct - what I consider their best asset. I was able to get exactly what I wanted at a great price. Buddy took care of my trade in/purchase and I highly recommend him. Very knowledgeable individual who kept us updated on where we were in the process and how long it would take. I really enjoyed my experience with Heritage VW Parkville.
They always make you feel important! Always!!! Best car people I have ever dealt with. Great follow-up. Always call back. Randall is ts BEST!
"Comfortable buying experience"
Overall, my buying experience with Heritage was smooth and comfortable. The sales lead, Bruce, was warm and friendly. No sales pressure whatsoever. The team at Heritage Pre-Owned was eager to help and work with me. The Finance Manager, Doug, was funny and easy going and made.that "long" part of the sales process go by quickly. A top notch experience!
"Great new purchase experience "
Staff was knowledgeable, personable, accommodating and efficient. They sent staff on a three hour round trip to bring the exact vehicle we wanted to the dealership for us to test drive prior to our purchase.
"Great experience "
Professional and excellent service. The sales consultant Ed Turner was courteous, very helpful and assisted in every step of the application. Had an answer to our all questions in regards to the car and paperwork. Thank you
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