Douglas Lewin | Page 2

I can't say enough about Bo! I was embarrassed to submit my credit report doe to a divorce and wasn't sure I was going to qualify for a loan. Bo made sure that I knew Klaben wa I was embarrassed to submit my credit report doe to a divorce and wasn't sure I was going to qualify for a loan. Bo made sure that I knew Klaben was different from other dealership and they can sometimes work with people in my situation. Bo explained how the program works and didn't treat me any different from a customer with a great credit store. Bo went above and beyond to make sure the deal went smooth and I was satisfied every step of the way! I didn't feel like a customer I felt like a friend! I will certainly come back to Klaben on the future and will recommend to anyone who will listen. More

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Tim Sterling explained everything to me in great detail and it was very helpful in making my decision also is probably the nicest car sales associate I ever worked with. and it was very helpful in making my decision also is probably the nicest car sales associate I ever worked with. More

by Todd Verified Customer Verified Customer

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At Klaben Ford, my experience was nothing short of exceptional. Luke Deegan's amazing communication skills played a pivotal role in making my car-buying journey smooth and enjoyable. From helping me t exceptional. Luke Deegan's amazing communication skills played a pivotal role in making my car-buying journey smooth and enjoyable. From helping me through the order process to consistent status check ins, Luke's clear and friendly communication instilled confidence my order was in excellent hands. Alongside Financial Admin Denise Miller and Manager Doug, Klaben Ford's team delivered unparalleled professionalism and expertise. Denise was friendly and personable answering all my questions. Doug and Luke helped me through a rough situation and worked with me to make sure I had a good experience with Ford, taking care of me when I wasn't their customer yet. I highly recommend Klaben Ford for a reliable and customer-focused experience. Thank you so much for all you did for me and turning my Maverick purchase into such a positive experience!! More

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Went above and beyond for me to get the exact car color combination that I wanted. Thank you Bo and Doug! combination that I wanted. Thank you Bo and Doug! More

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I live in Texas and traveled back to your dealership due to the long term relationship I have with J.C. If he would of not still been there, I probably would of bought at Mac Haik in Temple.. to the long term relationship I have with J.C. If he would of not still been there, I probably would of bought at Mac Haik in Temple.. More

by boydpeck1 Verified Customer Verified Customer

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Came to the dealership very nervous. I was way over the mileage on my lease. Kyle made me feel very at ease. He was able to make the magic happen along with Doug. They really do make I was way over the mileage on my lease. Kyle made me feel very at ease. He was able to make the magic happen along with Doug. They really do make you feel like you’re a part of the Klaben family. I not only left extremely happy but also with a vehicle that wasn’t even on my radar. More

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The staff was very knowledgeable and helpful from the first visit to the completion of the sale. Thanks to all. first visit to the completion of the sale. Thanks to all. More

by dlange6 Verified Customer Verified Customer

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Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

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Excellent purchasing experience. No issues. Disappointed with the trade in tactics. New car delivered early which was a pleasant surprise. No issues. Disappointed with the trade in tactics. New car delivered early which was a pleasant surprise. More

by rickhetzel54 Verified Customer Verified Customer

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GREAT JOB AT GETTING ME VEHICLE I NEEDED IN A TIMELY FASHION ! Look forward to more purchases in the future ! FASHION ! Look forward to more purchases in the future ! More

by ssmylie Verified Customer Verified Customer

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