"Kenyan Mullen is clear in communication, honest, and easy..."
Kenyan Mullen is clear in communication, honest, and easy to work with! He also cares about the condition my vehicle is in for my family’s safety.
"The only dealership I need to visit."
I worked with Drew when I purchased my 2016 Highlander and when I wanted to downsize, I knew exactly who to call. Drew listened to my needs and wants and took extra effort to find the RAV 4 with the features I wanted. He is very patient and explains all the attributes of the vehicle and purchase process. He offers options but is never pushy and respects my decision. He calls to follow up and make sure I understand the workings of my new vehicle. Jorge handled the purchasing process quickly and efficiently. He explained what each document was about before I signed.
"Awesome Setvice "
My service advisor Miranda is top-notch. Miranda treats me like a friend who truly cares about providing a "fantastical "customer experience. I appreciate her responsiveness and attention to my needs as well as my vehicle's.
This is my 6th Priority vehicle and with Miranda's professionalism along with Priorities For Life, I couldn't be happier
"Negative experience and deceptive practices. "
- CJ Q
I recently purchased a certified used vehicle from this location. During the point of sale, I mentioned multiple concerns. I ask specific questions regarding what is and is not covered under the manufactures warranty and the additional purchased warranties. At that time I was ensured that everything would be covered. Prior to closing the deal, several issues were mentioned regarding the steering, suspension, and cosmetics were sought to be remedied. At the next business day, the countless visits and scheduling service appointments began. After speaking with the financial advisor and sales manager days after the sale they portrayed a much different scenario.
Priority Toyota never disclosed any major mechanical failures or factory defects. However, this vehicle was supposedly inspected by a qualified team that obviously failed to report a major mechanical failure. It should have never been sold that in that condition or at the minimum the buy should have been made aware.
I feel I have been deceived. Any interaction and communication with anyone involved thus far have been less than professional. Poor attitude, Rude, Condescending, Snide remarks and snickering.
I made one last attempt at a resolution on Jan 26, 2018, a sales manager ask to drive the vehicle which I agreed. He literally drove it extremely reckless, accelerating my tachometer to the maximum, endangering not only himself but me and my passengers. He was speeding 75 MPH in a 55 MPH zone (which is an automatic felony) Removing both hands from the wheel at 75 mph while texting and using the phone without handsfree. My engine now sounds a lot louder than it did prior to "drive" as it may have caused some damage.
This is no way to operate a business and I'm completely devastated. I refuse to continuously schedule service appointments, be refused service, and bounce back and forth. I would like the service and vehicle I paid for. I certainly did not sign up for this at all.