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Start your review of Drew Holbrook.
Drew Holbrook
Drew Holbrook at DCH Gardena Honda
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Drew Holbrook

General Sales Manager

DCH Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

1 Review of Drew Holbrook

April 19, 2017

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Employee Rating

"Happy and Satisfied "

- Lashawnda Mikhael

I will spare you all the details of my heartbreaking experience and share the positive outcome of my situation. First I would like to thank the follow people who turned a heart-breaking experience to a memorable one that will never be forgotten. So here is the DCH Gardena Honda dream team: Eddie Chan, who sold me my 2017 Honda Accord is the most thoughtful, patient and understanding person you could ever meet. Drew Holbrook General Sales Manager, was very accommodating, thoughtful, and wanted to ensure that I was happy and satisfied. What a great feeling. Michael Hansen, General Manager was such a joy to communicate with and was very thoughtful and understanding of my ordeal and wanted to make it right. Sean Ryan, fixed Operations Director, made me feel so comfortable in just talking to him I became relaxed and believed in him and the rest of the HONDA TEAM that they would make this situation right and they all did a AWSOMEl job at doing it. The DCH Gardena Honda Team is amazing, thoughtful, caring, and exceeded my exactions. They are the “TRUE HELPFUL HONDA GUYS!” and should be on the Honda commercial in my opinion as they all represent Honda very well. I fell in love with Honda when I was sixteen years old and have driven nothing but Honda cars since then. I could not, would not, and did not give up on Honda because of this dream team mentioned above. Thank you all for your outstanding customer service which you don’t receive anymore in this day and age. Lastly, thank you for making me feel important and valued as a Honda customer. Warmly, Loyal Honda Car Owner

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Yes

Other Employees Tagged: Michael Hansen , Eddie Chan

Apr 21, 2017

DCH Gardena Honda responded

Thank you so much for your kind words. I can not begin to tell you how appreciative we are of your compliments and recommendations. Customer service is our number one priority, and it is great to hear an example of that commitment in action. I will be sure to pass along your kind words to both Michael and Sean, as I'm sure they will both greatly appreciate it. Thanks again for taking the time to leave such a great review, and come see us again soon!

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