"Prompt Service, Quick turnaround, Convenient Loaners"
The Eastside location has been very convenient for me to get my Q7 serviced this past year. I have been able to drop my car off at 7am, get a loaner, and return the same day with my car done. No worries about having to get a car for the day. Really impressed with the precision, care, and ease of communication throughout. Can't say enough for my first Audi purchase. I would highly recommend!
- Love my Q5
Just bought my used Audi and this was my first experience working with Sunset Audi. unfortunately I was rear-ended and called on Sunset for body shop recommendations. Their recommendation was great. Weeks later I had a plugged diesel particulate thingamajig. Dustin and his team were friendly, knowledgeable, and the service was exceptional. It’s hard to find good service these days. And I LOVE that they have a convenient location in Northeast Portland as I live in Vancouver.
Other Employees Tagged:
Don’t remember her name but young gal who checked me out was great!
Overall an excellent experience from diagnosing the problems to making the necessary repairs! All aspects and phases were totally professional. I was kept informed throughout the entire process and shown pictures of the problems! Great experience!
To be honest, I was reluctant to come here after having a horrible experience at the sales department a few months prior. I took the suggestion of a co-worker to try this service center when I received the airbag recall. I am glad I did. Dustin was very easy to work with. Everything went in a timely manner and he did a great job following up throughout the process. I don't remember the name of the girl who also helped me, but she was professional and easy to work with as well. The courtesy loaner was ready as promised, and they were also able to get me the tires and mats quickly. Checkout was fast, and the pricing was reasonable and what we talked about. I will continue to do business with the Service Center.
"Amazing Customer Service"
- Debra H
I contacted Audi with my concerns regarding a warning on my dashboard. My car service contract had just expired and Dustin made arrangements to have that contract reopened. I brought my car in for maintenance and picked it back up the same day!! That's great customer service.
"RS6 in the best hands"
I live in Bend but travel to Bend anytime my 2003 RS6 needs service. It just turned 58,000 miles. I know every one of them. Two minor valve cover leaks and a transmission seal beginning to fail meant significant work, not to mention servicing the front and back brakes. I don't trust this car with any dealership. After thousands of dollars of unnecessary work and failed repair efforts at the dealer in Bend Oregon (where I live) I drive the three hours each way to trust the Audi with the Sunset team in Portland. Worried about three weeks in the blistering August sun, I asked if they could cover it when it was outside. Not only did Dustin and his team do that, he sent me a photo to put my mind at rest. I have owned three M5s in the 15 years I have had the RS6. It's better than new aside from a minor rattle that seems to be coming from the back left wheel area that I will have checked on my next pass through Portland.
"Service @ Audi Portland (Airport Way) NOT Beaverton"
I was very pleased at the ease of doing business with service writer Dustin Close. He was very attentive to my needs and kept me informed as the process progressed. He also negotiated with the warranty company on their responsibility of the repairs. Both Takata air bags were replaced via factory recall and several suspension components were covered by the extended warranty obtained when I bought the car with 42k miles on the odo.
I've already recommended the Airport Way facility to Audi Club members.
"Exceeded Expectations Again"
- Dave Woody
The buying experience and subsequent service visits for regular maintenance in the following year have all been exceptional mainly because the price is always what was quoted, and the vehicle is washed clean, and done on time or before expected.
Thank you for attention to the details.
"Sunset Audi Portland Service (only)"
Great customer service! Sarah & Amy are awesome, along with all the other girls that have helped me. I appreciate working with such knowledgeable & kind women!
"Awesome Service and Customer Care"
I had only had my used vehicle for 12 hours (purchased at Beaverton Infiniti) when the warning/engine oil pressure light went on. I was freaked out and stressed out. Worried that I'd made a bad decision purchasing the car. Dustin calmed me down and assured me that they would check the car over and give me the peace of mind I needed. He was responsive, informative, thorough and understanding. He kept me in the loop every step of the way. Everything turned out fine and I am happy that I kept the car.