Dustin in service helped in a very stressful situation. As a traveling sales woman, my 2011 Jeep Grand Cherokee had come to its end with 196k miles and engine work exceeded what I wanted to pay for in repairs. Dustin got me set up with a loaner vehicle while I explored my options for a new vehicle as my 2011 Jeep was note safe to drive. Dustin allowed me to drive the loaner car until I found a new car with no pressure. Everett in sales helped in the search for a new vehicle. He did not pressure us in to any vehicle and knew we were searching other dealerships. After looking at a local Chevy dealership and the joke of an experience we had to test drive an equinox..we knew we were going back to Everett. Everett selected multiple Jeep styles for me to test drive knowing what I wanted to spend. Everett is like family as we have bought several Jeep’s from him. This place gets it as far as customer service, understanding, and just kind people! Go see Everett and Dustin!
"Service for a breakdown"
Overall a good experience. Communication could have been a little better but the service while I was there was good. I returned to the dealership 5 minutes after I left with the same fault indications on my vehicle as when i took it in. The problem was corrected the second time.
"2017 Pacifica recall"
I bought three minivans from crown and the service has always been very good. From Everett mcSaveney in sales to Tyler and Dustin in the service department service has always been very good.
Dustin Literal did a fantastic job getting my 2017 Jeep In and Out for the Speed Control problem.
He told me that it would take approximately 20 minutes to get it updated and he met that timeframe.
Other Employees Tagged:
"Took care of a semi urgent need"
Dustin Litteral was extremely helpful with getting me in within 24 hours for my Jeep to be serviced. I greatly appreciate his effort. He explained to issue and updated me when finished.
"Review of Service Advisor Dustin Litteral on May 15, 2018 "
Not sure if my previous review of Dusti Litteral on May 18, 2018, went excellent as have all previous visits. Dustin does an excellent job & I have been in for service particularly with my 2012 & 2015 Chrysler Town & Country's, assigned to Dustin. I know the top sentence is confusing & it wouldn't let me back up to correct. Was trying to say that I wasn't sure if my previous review of Dustin went through so decided to make sure. I am completely satisfied with Dustin on all front's & look forward to future Pat's with him. Tim Sellers
"Wonderful and speedy! "
I really appreciated Dustin Litteral getting me in at the last minute before my vacation for an oil change. I did not have an appointment, but he understood that my service manager had recently departed and fit me in without question. Consistent outstanding service!
"Ty Ramsey always ready to help! Thanks for all you do!"
I called in and left Ty a message about my husbands truck and ring ring, he called back and help was on the way!! Quality service with a smile always!!
"Review for Brittaney Sturgill"
This visit was the first time Brittaney was my Service Manager. Brittaney is first and foremost very professional, to the point and makes you feel that her time is your time during the appointment regardless of how busy she is..and this was a very busy Saturday and Brittaney was the only service manager working !
I had scheduled an oil change, tire rotation and latter added another problem regarding an engine belt. Brittaney managed to get all these items addressed and did not forget the car wash afterwards. She was the only person there on this Saturday and did not loose her composure.
" I'll be back !! Thanks Brittaney
P.S. and hats off to the lady handling the cashier duties that day. They made a great team.
Dustin took great care of my Jeep and was very thorough in explaining what needed to be done. He was prompting returning our calls as well.