Dwane Lockrow | Page 53

Normal service visit. I was surprised when it took only half an hour to service my truck. When I paid and left I saw why. My tires were rotated, I knew this because the mon I was surprised when it took only half an hour to service my truck. When I paid and left I saw why. My tires were rotated, I knew this because the monitors were not reset. When did you start using Napa oil change stickers? Can not even read it. On the way to Syracuse the next day i ran out of washer fluid. That is not how I serviced vehicles and do not expect less when I come there. Mr. Chris Leonard did a good job making it right. He should not have to babysit lube techs. More

by Tgmiller Verified Customer Verified Customer

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Excellent job from beginning to end, keep the good work, service desk was very professional and friendly, they got the car sooner than what I expected, thank you. from beginning to end, keep the good work, service desk was very professional and friendly, they got the car sooner than what I expected, thank you. More

by Mo Ewiss Verified Customer Verified Customer

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Service Dept was slammed. On the day of my visit, the service dept was slammed but I was still treated with the appropriate concern and respect I am always treated with. Still On the day of my visit, the service dept was slammed but I was still treated with the appropriate concern and respect I am always treated with. Still love these guys and gals. More

by NMETHENY Verified Customer Verified Customer

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Service Customer service is top notch and my issues are always handled in a professional manner. I think the team at denooyer is the best around. Customer service is top notch and my issues are always handled in a professional manner. I think the team at denooyer is the best around. More

by BOOTLEGGERS200 Verified Customer Verified Customer

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dissapointing I had a slow leak in a tire on my 2018 Colorado. I was not sure if it was a small nail, a poor seal on the bead or a leaking TPM. Dwayne did a great j I had a slow leak in a tire on my 2018 Colorado. I was not sure if it was a small nail, a poor seal on the bead or a leaking TPM. Dwayne did a great job of getting it looked at. They found a small nail and plugged it. I got a $27.00 bill. I thought that after buying 20/25 new cars and trucks over the past thirty years from your dealership that you might have given me a courtesy tire plug. Your salesman knows me by name, he just sold a 2019 Chevy to my daughter a few weeks ago. My 2015 Colorado had a bad engine @ 21,000 miles that needed to be swapped out. I gave you unlimited understanding over the inconvenience that this caused me. I guess it is the old story, being part of the DeNooyer family is a one way street. As long as I am a loyal customer on the buying end things are great. If you are in a position to show me a little consideration then it is a different story. One of the tire shops in the Capital Region, regularly runs a coupon for a free tire repair regardless where the tire was sold. For the past few years, I periodically receive an e-mail from DeNooyer telling me that I have a service department credit of I believe $50.00 +/-. I asked the cashier to use the credit to cover the $27.00 bill, she replied that they cancelled that program at the beginning of this month. Please enjoy the $27.00 that you charged me, you earned it. Thanks More

by COOLCAT0 Verified Customer Verified Customer

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Great Job Got my vehicle in quickly. Kept me informed on the progress of the repair and any change in the ETA of any parts ordered. Stayed at work late so I c Got my vehicle in quickly. Kept me informed on the progress of the repair and any change in the ETA of any parts ordered. Stayed at work late so I could have my vehicle for the weekend. More

by DH235 Verified Customer Verified Customer

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Great Taz did great job at sales and was patient. Dwane, awesome at fixing problem after only one day after purchase. Great team... Mike also very helpful Taz did great job at sales and was patient. Dwane, awesome at fixing problem after only one day after purchase. Great team... Mike also very helpful with financing. More

by CATHNMOUSE Verified Customer Verified Customer

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Great service as always Little wait time and great service as always! Love DeNooyer! The waiting area is so clean and inviting and always has plenty of places to sit. They al Little wait time and great service as always! Love DeNooyer! The waiting area is so clean and inviting and always has plenty of places to sit. They also have free coffee, donuts and bagels for people waiting. More

by Sarah.Isgro Verified Customer Verified Customer

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Awesome Great service, in for a scheduled maintenance. Fantastic employees and wonderful service department. I would definitely recommend DeNooyer Chevrolet t Great service, in for a scheduled maintenance. Fantastic employees and wonderful service department. I would definitely recommend DeNooyer Chevrolet to family and friends, thank you for a great experience. More

by JOEHUBIAK Verified Customer Verified Customer

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Professional and Courteous Denooyer has always been great about giving me professional and Courteous service even when errors have occurred. They are great to make my visits pos Denooyer has always been great about giving me professional and Courteous service even when errors have occurred. They are great to make my visits positive and timely. Never had a pressured sale. More

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