Dwendolyn Thomas | Page 2

Go see Dwendolyn!!! Listen I didn’t even come in to buy but my car had engine failure and Dwendolyn and her team really jumped in and made my entire experience great. She Listen I didn’t even come in to buy but my car had engine failure and Dwendolyn and her team really jumped in and made my entire experience great. She was helpful she KNEW HER STUFF and she wasn’t overbearing. She had the right amount of attentiveness. You could tell she cared and wasn’t trying to be condescending. She was amazing and made the whole process easier in such a difficult circumstance. More

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Amazing! Dwen found me while I was getting my Mitsubishi oil changed. She advised me that a deal we tried to make in April should have been successful if my p Dwen found me while I was getting my Mitsubishi oil changed. She advised me that a deal we tried to make in April should have been successful if my prior advisor had taken more time to check on more rebates. She helped me get an SUV I am in LOVE with!! She was so kind and personable. I will definitely recommend her to my friends and family. THANK YOU DWEN!! More

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"Buy back" nightmare To start, I took in my 2015 Kia for service to have a second key made. I received a call asking me to talk about trading it in for a newer car in a "B To start, I took in my 2015 Kia for service to have a second key made. I received a call asking me to talk about trading it in for a newer car in a "Buy back program". I was not initially looking to purchase a car today. The entire process was extremely confusing and lengthy from the phone call telling me about the buy back program to the entire situation. I agreed to come in to learn more about the offers. On the phone it sounded as if Ricart would pay off my car I had despite me saying it had extra miles and less value than the loan. I was told by the caller, "I know what I am offering,I have to in order to make this call" I agreed to come in and talk. I came in and after some expected computer work, I mentioned I wanted to go look at cars, it was then she informed me "We already knew what kind of car I was getting" News to me! It was only after I had been there 45 minutes or more, did I learn I am locked into one certain type of car with a "lateral move" only being able to choose a color. I thought I would just be able to look at any 2019 cars. WRONG, not informed! My first two color choices were not even available, one which I initially was told was on the lot. We had not even discussed numbers and I hadn't even seen vehicles after quite some time. It took forever for the sales rep to get the car to test drive to the point my husband and I started walking around on the lot looking around, more bored than anything. We were not kept in the loop of what step we were in the process or even what the process was as she gathered this or that. We finally drive the only car option other than color which wasn't my first choice.car, We FINALLY talk numbers and this was also a shock. Here is where I am told my unpaid balance is being rolled in to a new loan less the low balled trade in. I just refinanced a week prior and knew the value. I have a college degree in finance and yet was spoken to by the sales rep and financial rep as if I were an uneducated person. I questioned things and this did not go well. I ended up financing several thousand more than the vehicle sticker price. To a point, I understood as my refinance the week prior was 115% the value of my trade in. The value should have been $15,000 plus but Ricart valued it at $11,000. I also knew with the recent refinance, I would get my unused warranty back on my trade in. Talking to the financing person, I was told they were taking that and applying it to my purchase without even consulting me. I didn't realize this was part of their quote even less of "a deal" I questioned this as well and got "Well I could just increase your monthly payment." True but I thought this would be available to me and again was never consulted this was being considered. It should have been considered as a down payment then not zero down effecting the rate. Thinking this was also money coming to me, I was going to use it as paying the loan down accepting financing over the sticker price. Again, incredibly poor communication. As for the initial offer on the phone of getting me in a newer vehicle with a similar monthly payment, that didn't happen either. How did I think this was going to happen as promised? Buying a newer car with a longer payment length. Well, another statement from a dealer that was not true. My payment went from the original payment financed for my old car of $377 a month with Gap insurance to $498 a month with Gap and no $2000 plus in refunded unused warranty. Not only was the cost considerably more, I was locked into a specific car with no choice of hoping to look at potentially different cars even if they were a 2019. My husband and I were there over 5 hours waiting on the incredibly slow process which should have been so much faster since my only role was to "choose a color" My husband was late for work and I was incredibly disappointed with all of it. I WILL NOT ONLY NEVER DO A BUY BACK PROGRAM AGAIN, with promises of what is not possible, I will not be back to Ricart. I don't appreciate being locked into a car and the so called incentives were definitely not. I gelt pressured and lured i ln to talk then assumed I was going to buy. Making it all the way to financing after 5 hours, still learning more details, I almost didn't make the purchase but we were so vested in time and energy, I just wanted the process over and to go home. The entire way home, I regretted my choice and the experience. I could have traded my car in elsewhere and had so many other options. Definitely what I will do in the future but not at Ricart. More

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nanananana Dwen has always been an extremely, excellent, knowledgeable, person for me. The Ricart Salesforce that I've had in the past and the experience with Dwen has always been an extremely, excellent, knowledgeable, person for me. The Ricart Salesforce that I've had in the past and the experience with Ricart has always been GREAT!!! More

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Great experience!! We were very pleased with everything. We really liked Dwendolyn & can't say enough good things about her. Friendly warm helpful knowledgeable professi We were very pleased with everything. We really liked Dwendolyn & can't say enough good things about her. Friendly warm helpful knowledgeable professional patient flexible not pushy respectful articulate (sp) encouraging positive. We would highly recommend Dwendolyn & Ricart to anyone. Not one negative thing. Everyone else was also very helpful & friendly. Wonderful experience. This is the sixth car I have purchased & the best experience of all of them. Thanks!! Keep up the good work. Rebecca Heitz More

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Awesome Dwendodyn really listened to what I was looking for. She was really mindful of my budget. The whole Ricart staff was really helpful. Cameron worked hi Dwendodyn really listened to what I was looking for. She was really mindful of my budget. The whole Ricart staff was really helpful. Cameron worked his magic to get me where I needed to be for my payment. This is my second purchase with them and wouldn't think of going anywhere else!!! More

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Disappointed this time. D. Thomas is a phenomenal sales person and we enjoyed our interaction with her. Aaron turned us off. Purchased Lexus RX 350 from Germain instead. D. Thomas is a phenomenal sales person and we enjoyed our interaction with her. Aaron turned us off. Purchased Lexus RX 350 from Germain instead. More

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She made it easy, and did everything she could do to get us in the care we wanted for the price we want. She did a great job, and took the time to explain all the bells and whistles involved with Ricart an us in the care we wanted for the price we want. She did a great job, and took the time to explain all the bells and whistles involved with Ricart and the car we bought. More

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This was my first buying experience, and Dwendolyn from Ricart was absolutely wonderful! No high pressure, no slick tricks, nothing like the other places tried to pull. I highly recommend this dealership t Ricart was absolutely wonderful! No high pressure, no slick tricks, nothing like the other places tried to pull. I highly recommend this dealership to anyone and everyone. Thank you, Dwen! More

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I had a goal they had a goal we meet in the middle and got the job done. Was a great experiance, will tell everybody that asks me and show them what a great little car this is. This small hatchback has en got the job done. Was a great experiance, will tell everybody that asks me and show them what a great little car this is. This small hatchback has enough room in it to seat a larger sized person in the back seat nicely, passenger front has a lot of room also. Easy in and out for a person with bad knees and legs,just low enough to slide right in and not be hurt them selves. Please go out and let the salescrew show this mighty little giant of a car. New ownerof Kia Soul 2012 couldn't be any happier. More

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