"Above and beyond!"
I walked in not really ready to purchase a new vehicle. This is my second car I bought with this dealership in the last 5 months with the help of Monish. Monish answered all my questions about the different models, I test drove the truck I was interested in, and many ice cream sandwiches later I decided to make the purchase. Dylan, the general sales manager and Tomi worked all sorts of magic to keep me within my budget and get the payment down to a reasonable enough price. I recommend this dealership to everyone bc they are ready to help you not just get another sale!
"I Keep Coming Back!"
I have leased multiple cars over the years from this wonderful dealership. They are professional, courteous, and helpful. Marque Hoenig has handled many of my leases and I find him a pleasure to work with. He is very knowledgeable and is happy to lay out the different options on leasing various models. He understands my budget and is happy to work within it. No pressure at all - the opposite, in fact. A couple of years ago, one of my leased cars required getting hand-controls installed by a third party installer, who I had found to do the work. Marque offered to take the car over there and pick it up when the work was complete. This time around I wanted to get different floor mats for my RAV and Marque and the manager, Dylan Hoang were happy to arrange for it. When I went to pick them up another manager, Tomi Tsitsos, saw me as I entered, invited me to sit, and quickly located the mats that had been ordered. All-around pleasant experience!
"Couldn't Be Happier!"
I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued.
After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone!
I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED!
"Excellent dealership and excellent customer service!! "
Excellent dealership and excellent customer service!! This is the first Toyota I have ever bought but my husband has previously purchased two Toyota cars from this same dealership. He has always given this dealership very high praises but in particular to the staff members and I see why he was correct. From the sales person (Jimmy Eldean), the sales managers (Dylan Hoang and Stephane Jovin) and the finance manager (Andi Xhacka) you get knowledgeable advice, great honesty and respect. I went with my husband and they treat you like family because they truly appreciate and value the trust you put on them when you comeback. I will definitely go back to this dealership for future purchases.
I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as always runs a great dealership
"Excellent dealership and excellent team members!! "
Excellent dealership and excellent team members!! This is the second Toyota that I buy from this dealership and I went back to them because they are the best. From the sales person (Jimmy Eldean), the sales manager (Dylan Hoang) and the finance manager (Christopher Stockert) what you get is great honesty, respect, knowledgeable advice and therefore a well deserved trust. I always do a great deal of research before I do any big purchase and this team (and the entire dealership) has proven that they will always excel in trying to get you the best deal you could possibly can. I don't usually write reviews but I have made the exception because they deserve it.
"Great Dealership and Wonderful Staff"
Thank you Marque and the staff I dealt with to buy my new Toyota, all were a great help to me in purchasing the car
- Derek Koziak
Once again I have leased a Toyota Tacoma from Jimmy Eldean. I have been dealing with Jimmy for many years now and he always takes care of my self and my Wife when we need a new vehicle. He is an absolute pleasure to work with and I hope to continue working with Jimmy in the future. Also would like to mention the great work of Dillon when it comes to working out the deal. He is a magician on the keyboard and always remembers us when we go in for service and a oil change. This is a wonderful dealership that I will continue to tell my friends and family about.
Thank you Meagan Marquis from Hyundai of Auburn for referring me to this dealership. There is a amazing uplifting staff here. Thank you Jimmy, Dylan, Tomi, and Stephane for making sure I was taken care of and treated with the highest respect in and out the door. Thank you Guys for making sure I left happy and in the Toyota Tacoma i wanted. Highly recommend.
"Happy Tacoma owner"
- Tacoma silver bullet
Overall this place is just great. My sales person Julio Romero was also the bees knees! Super nice guy and never once was pushy. The finance team were great as well. I mean who says that.. :)
They gave me options I didn't know were possible! Great dealership! Between the emails and in person communication, this dealership is a good example what amazing customer service is.