Industry Experience
10 yrs, 6 mos
18 Reviews
Write a Review18 Reviews of Dylan Massih
April 16, 2024
The process was smooth, easy, fast & secure. I wouldn't choose another dealer. A+++++. Thank You I wouldn't choose another dealer. A+++++. Thank You More
Other Employees Tagged: Priscilla I. Robinson, Jason Struble, Dennis Fike , Yankiel
October 06, 2023
My friends and I made a long drive from Virginia to DCH Ford of Eatontown in New Jersey, enticed by a Mustang listed for $10,700. However, our excitement turned into disappointment when we walked out the d Ford of Eatontown in New Jersey, enticed by a Mustang listed for $10,700. However, our excitement turned into disappointment when we walked out the door, and noticed the price skyrocketed to $13,232, not including financing. My experience at DCH Ford of Eatontown in took an even more frustrating turn when I discovered hidden fees and unwanted add-ons. That they added to price of the vehicle In addition to the unexpected price increase. they tacked on an extra $499 for "perma plate," which is an appearance protection warranty that I never asked for, and $399 for "pulse brake," a $40 part that makes brakes flash. Many people in Virginia, including myself, find this feature annoying. These additional charges feel deceptive and made the whole transaction unpleasant. when I confronted them about the additional $499 charge for "perma plate" (Appearance protection warranty). Their response was astonishing: they claimed that this charge is applied to every car they sell, effectively making it a requirement for customers to buy or finance a vehicle but the paper that I received from them in the packet says otherwise I ended up calling the warranty company and they said that this was not required in order to buy a car. I strongly believe that such practices should be illegal, as they clearly lack transparency and customer choice. As I inquired about the $399 charge for 'pulse braking.' To my disbelief, they claimed that this was a feature already installed on the vehicle. However, during my visit to the dealership, no one mentioned or informed me about this feature being installed. Instead, they simply added it to the cost to the vehicle's price and focused on discussing monthly payments. This lack of communication and transparency left me feeling both frustrated and deceived. It's disheartening when a dealership prioritizes hidden costs over open and honest dealings with customers. My overall experience at DCH Ford of Eatontown was marked by these regrettable practices, and I believe it's important for others to be aware of them. To validate my concerns, I contacted several other Ford dealerships in New Jersey. To my relief, they informed me that this practice is not a standard in the industry, and some even cautioned against dealing with DCH Ford of Eatontown. This widespread acknowledgment of the issue further solidified my belief that the dealership's actions were unjust and deceptive. More
Other Employees Tagged: Dennis Fike , John
March 09, 2022
Made me wait over 30 minutes to an hour plus they throw a lot of nonsense extras on the price of the car. Overinflated BS pricing what they quote on the site is about 2000 less than they write the car up lot of nonsense extras on the price of the car. Overinflated BS pricing what they quote on the site is about 2000 less than they write the car up for. No trust. They give car sale people a bad name More
Other Employees Tagged: Priscilla I. Robinson, Blane Goshorn
October 30, 2021
Excellent customer experience ! Management and sales team are dynamic and always pleasurable . Wouldn’t shop anywhere else . are dynamic and always pleasurable . Wouldn’t shop anywhere else . More
Other Employees Tagged: Kyle Warren, Blane Goshorn , Joon An, David Gosha, Joseph Lepore
August 27, 2021
Great experience buying my vehicle from this dealership. Everyone was professional and knowledgeable and very informative thru my entire purchase. Highly recommend this dealership Everyone was professional and knowledgeable and very informative thru my entire purchase. Highly recommend this dealership More
Other Employees Tagged: Devin McQuade
April 22, 2021
Business as usual....Timely, thorough and reliable....love going here...they are a well run service dept...staff is good and keep you informed of the maintainence needs for my vehicle...like reliable....love going here...they are a well run service dept...staff is good and keep you informed of the maintainence needs for my vehicle...like having a Big Brother watching over you! More
Other Employees Tagged: Joe Bachorik
July 23, 2020
I had a small issue with my warranty and Dylan the manager was amazing helped me fixed that problem in couple hours. I have 2 vehicles with them highly recommended! manager was amazing helped me fixed that problem in couple hours. I have 2 vehicles with them highly recommended! More
February 29, 2020
Barry is the best GM around!!! He cares about his customers taking the time to greet them and make each one feel like a real VIP customers taking the time to greet them and make each one feel like a real VIP More
Other Employees Tagged: Albert Ciccone, Frank Harms, Joseph Lepore, Barry Pollack
February 28, 2020
Barry is the best! Gave me a fair deal on a new truck ! Went to Geroge wall first , which was a mistake. Thank you for making the car buying process easy! Went to Geroge wall first , which was a mistake. Thank you for making the car buying process easy! More
Other Employees Tagged: Albert Ciccone, Frank Harms, Joseph Lepore, Barry Pollack
February 05, 2020
Everything was great. Johnny V, Dillon and Barry were wonderful in helping me find a car and get the lease. Joon was great with the speedy paper work and Jason Struble was wonderful looking over the vehi wonderful in helping me find a car and get the lease. Joon was great with the speedy paper work and Jason Struble was wonderful looking over the vehicle. I will absolutely be back car after car. More
Other Employees Tagged: John Vlhakis, Jason Struble , Joon An, Barry Pollack