Ed Pesantes

Had appointment to to replace tires, alignment & oil change for 9:30 on Saturday while waiting at dealership....at 12:30 I checked in with my service rep & was told tires not in stock & they had to get change for 9:30 on Saturday while waiting at dealership....at 12:30 I checked in with my service rep & was told tires not in stock & they had to get them after already waiting 3 hours! What was the point of me making an appointment Specifying that I wanted tires. Ridiculous & apparently my time is not important either. The service & sales department are NOT as good as they used to be period. All the young sales reps are just sharks & I thought thats not what Subaru was about. Im almost at the end of my lease which probably means I won’t be back to this dealership since im no longer important. Which is a shame since I bought the Subaru because both of my parents still each own Foresters & they’re decent cars. More

by nat2sean2bri Verified Customer Verified Customer

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Always honest and fair. The service department, especially Mr. Ross is excellent. The sales department was always kind and very attentive to my needs. Thanks. especially Mr. Ross is excellent. The sales department was always kind and very attentive to my needs. Thanks. More

by jessp247 Verified Customer Verified Customer

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Quick service Came in for my 6 month maintenance appointment and was in and out very quickly. Joe, was awesome, as always! He is so knowledgable and always gives Came in for my 6 month maintenance appointment and was in and out very quickly. Joe, was awesome, as always! He is so knowledgable and always gives me great advice. More

by LOVE2HIKE Verified Customer Verified Customer

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Very pleasant experience This is my third Subaru purchase at this dealership, i was very please with the attention to detail that Mr. Medina put into the whole time we wore th This is my third Subaru purchase at this dealership, i was very please with the attention to detail that Mr. Medina put into the whole time we wore there, He explained everything that we ask , definitely we feel like family treaty like friends. More

by DANIEL.NUNEZ5 Verified Customer Verified Customer

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Fair price for a Subrau This is a high volume location with a great deal of activity going on during the weekend. The show room is packed with a variety of Subrau model cars This is a high volume location with a great deal of activity going on during the weekend. The show room is packed with a variety of Subrau model cars. It is best to come to this dealer knowing what you want in advanceof your visit. More

by ctkeller Verified Customer Verified Customer

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Excellent Experience Overall Professional, knowledgeable, courteous, friendly staff. Good Starbucks coffee and sweets! Clean dealership and bathrooms Quick service So far ex Professional, knowledgeable, courteous, friendly staff. Good Starbucks coffee and sweets! Clean dealership and bathrooms Quick service So far excellent experience overall, I am a repeat customer. More

by TICASTILLO Verified Customer Verified Customer

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Good and prompt service The whole processs was quick and Jaime maintained me informed at each step of the visit. Jaime from the service department was great along with th The whole processs was quick and Jaime maintained me informed at each step of the visit. Jaime from the service department was great along with the young woman that recieve the car at 7;30 More

by nobie Verified Customer Verified Customer

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Exceptional service,highly recommend. Everyone is very pleasant and helpful. Jaime took care of my service ,gave me his card and direct number. Text messages were sent to keep me updated Everyone is very pleasant and helpful. Jaime took care of my service ,gave me his card and direct number. Text messages were sent to keep me updated and let me know exactly when my car was ready. Car was ready early and had also been washed. Jaime answered all my questions,a great service experience. I drive 40 miles just so I can have my car serviced here. Highly recommend my sales professional Ed Pesantes and service consultant Jaime Garcia. Best decision to use Subaru of Pembroke Pines,believe me I visited several other dealerships before selecting my Subaru from this dealership. More

by lindashopper1717 Verified Customer Verified Customer

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great service, selection and prices Thanks to Ed Pesantes and Juan Carlos Morales for making our buying experience excellent. This is my second time coming back here to purchase another Thanks to Ed Pesantes and Juan Carlos Morales for making our buying experience excellent. This is my second time coming back here to purchase another vehicle in 3 years! More

by COACHEDGARKARIM Verified Customer Verified Customer

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oil change and inspection Steve Ross and the service crew are absolutely fantastic-- they answer questions, are professional and get the job done in a timely manner. Keep up t Steve Ross and the service crew are absolutely fantastic-- they answer questions, are professional and get the job done in a timely manner. Keep up the good work! More

by MIGHTYNICE2008 Verified Customer Verified Customer

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