"I bought a Stinger and I am driving a Optima"
I got my Stinger back on 1-29. I had to bring some paper work back in and while I was driving, noticed a paint defect on the inside lip of the hood. I brought this to the attention of the sales rep, Eric Griffith and arrangements were made to bring my car in to get it fixed as the entire hood would need to be repainted. I brought the car back in on 2-12. and as of 2-23, they still have my car. I have called numerous times because no one will call me back. I have been dealing with a service guy named Ed Ring. I even called Kia, but they were no help. I was told that someone would call me back, but that never happened. The sales rep who helped me was quite nice and did a great job, but if the service department is any indication of what service I will be getting, then no thanks! I was looking at a Lexus, but really liked this car. My wife told me not to buy a Kia. I think she was right.
"Poor Service/Not Performing Inspections"
I had a poor experience when I brought my vehicle to be serviced last Friday. I pay good money to bring my vehicle into the dealership to ensure that things are being completed up to standards. I was extremely disappointed when I was recommended a cabin filter when I personally replaced the cabin filter day of service before coming in. I have my receipt as proof that I bought and replaced myself, but now I am left wondering if I should even bring my vehicle in to get service in the future. How am I to trust and believe services that are being told to get completed are actually facts. You guys couldn't even get my cabin filter correct, so how am I going to trust that a service for $150 is actually going to get done or even need to be done. I left with quotes for what needs to be done and upon looking at my rear lights, none of them were burnt out. Just another reason on why I am left wondering does Beaverton Kia take pride in their work or are they just trying to push me out and collect my money. That to me is a poor reflection on the Kia name and I don't think that Kia wants to be forever be making poor business impressions.