Ed Servati

VICTOR CHEVY IS A SCAMMER DEALERSHIP! BROUGHT THIS TO THE BBB ATTENTION AS WELL! VICTOR CHEVY SAYS THEY HAVE NO CORPORATE NUMBER, OKAY ILL CALL ALBANY AND CONTACT CHEVY AND GM AND BROUGHT THIS TO THE BBB ATTENTION AS WELL! VICTOR CHEVY SAYS THEY HAVE NO CORPORATE NUMBER, OKAY ILL CALL ALBANY AND CONTACT CHEVY AND GM AND LET THEM KNOW HOW WE WERE TREATED FOR TWO CUSTOMERS PURCHASING TWO BRAND NEW VEHICLES THAT ARE PAID OFF. WE WILL SEE HOW THEY FEEL ABOUT THAT CUSTOMER DEALERSHIP RELATIONSHIP. DONT TAKE YOUR BRAND NEW VEHICLES TO VICTOR CHEVY, LET ALONE TRUST THEM WITH ANY VEHICLE! THE GM, ROCCO, CALLED US, CUSTOMER, SCAMMERS. SCAMMERS!? ARE YOU SERIOUS RIGHT NOW? WE PURCHASED TWO BRAND NEW VEHICLES FROM CHEVY (Bidleman to be exact and had a great experience on 8/2021 and 1\2022 ) WE HAVE ONLY HAD THE TRUCK SERVICED ONCE THIS YEAR BY VICTOR CHEVY DUE TO LOCATION. WE HAD THE OTHER SERVICED A FEW TIMES AND IT WAS ONLY EVER SERVICED BY AGAIN, VICTOR CHEVY! NO ONE ELSE HAS TOUCHED OUR VEHICLES. ISSUE 1- THEY WILL SCRATCH YOUR RIMS WHEN ROTATING TIRES AND TRY TO NOT TAKE RESPONSIBILITY AND THEN TRY TO FIX THEIR MESS UP ON THREE DIFFERENT OCCASIONS AND DRIVE THE CAR OVER 100 MILES FINDING SOMEONE TO FIX THEIR MESS UP WITHOUT EVEN TELLING US THEY WERE DRIVING MY CAR TO SCOTTSVILLE ON TWO OCCASIONS PUTTING OVER 100 MILES ON MY BRAND NEW VEHICLE. THERE WERE NO SCRATCHES ON MY POWDER COATED RIM PREVIOUSLY BECAUSE IT WAS A BRAND NEW VEHICLE ONLY SERVICED WITH A CHEVY/GM DEALER! THE GM, ROCCO, GAVE US HIS WORD THAT HE WOULD BE THERE ON THE DAY OF THE THIRD TIME OF MY RIM "TRYING" TO GET FIXED!" HE WAS NO WHERE TO BE FOUND AND LIED ABOUT GIVING HIS PERSONAL GUARENTEE ABOUT IT BEING FIXED CORRECTLY AND TO MAKE IT RIGHT FOR PUTTING OVER 100 MILES ON MY BRAND NEW VEHCILE WITHOUT CONSENTING WITH ME FIRST UNDER MY INSURNACE. SINCE ROCCO WAS MIA, I FOUND THE SALES MANAGER, ED SERVANTI, AND HE OFFERED A FREE FUEL UP AND OIL CHANGE FOR ROCCO NOT BEING AROUND AND THE ISSUES OF THEM TAKING MY CAR ON MULTIPLE OOCCASIONS WHEN WE WERE TOLD THE RIM DOCTOR WAS COMIMG TO VICTOR. AT THE POINT, I DONT TRUST THEM TO TOUCH MY VEHICLE AGAIN. THE BEST PART IS WHEN YOU CALL ROCCOS NUMBER LISTED ON THE VICTOR CHEVY WEBSITE, 585.721.4597 - HEATHER STRONG IS THE ONE WHO ANSWERED EVEN THOUGH SHE WILL DENY IT WAS HER AND ARGUED, I MEAN ARGUED WITH ME AND SAID I HAD THE WRONG NUMBER. I LEFT VOICEMAILS FOR ROCCO WITH NO RETURN CALLS BUT ONCE IN THE BEGINNING WHEN GIVING US HIS GUARENTEE THAT HE WOULD BE THERE AND WASNT. HOW PATHETIC! I HAVE SCREENSHOTS OF THE NUMBER LISTED ON THE WEBSITE AND WHEN I CALLED AND FOR HOW LONG WHEN THE LADY WAS ARGUING BY SAYING THE NUMBER IS WRONG ON THE CHEVY WEBSITE! MIND IS BLOWN! WHAT A SHADY BUSINESS!!! ISSUE 2- THEY CANT EVEN DO AN OIL CHANGE WITH MY OTHER BRAND NEW VEHCILE WITHOUT IT LEAKING ALL OVER THE FILTER AND MY BRAND NEW DRIVEWAY. THIS ENTIRE TIME, WE THOUGHT IT WAS SOMEONE ELSES VEHICLE LEAKING OIL BECAUSE WE DRIVE ALOT IN THE WARMER MONTHS. NOW THAT THE COLDER MONTHS HAVE ARRIVED, AND THE TRUCK HASNT BEEN DRIVEN ALOT, WE HAVE NOTICED THE OIL EVEN MORE. AGAIN WE HAD THOUGHT IT WAS OTHER PEOPLES VEHICLE BECAUSE IN OUR HEADS THAT.....WE HAVE BRAND NEW VEHICLES SO IT WOULDNT BE OURS. WELL SURE ENOUGH, WE GOT DOWN AND LOOKED UNDERNEATH AND SURE ENOUGH OIL WAS DRIPPING FROM THE FILTER OF THE TRUCK. ARE YOU SERIOUS!? SO NOW THAT WE FIGURED THAT OUT, WE BRING IT TO VICTOR CHEVY ATTENTION BECAUSE AGAIN ITS ONLY BEEN SERVICED BY THEM AND WE GOT CALLED SCAMMERS FROM THE GENERAL MANAGER! I AM BLOWN AWAY. ROCCO AND HEATHER ARE BY FAR THE MOST ARROGANT PEOPLE. DONT BUY YOUR VEHICLES THERE. DONT GET YOUR VEHCILE SERVICE BY THEM. VICTOR CHEVY DOES NOT TAKE RESPONSIBILITY FOR ANYTHING!!! WE HAVE TWO BRAND NEW VEHICLES THAT THEY TREATED LIKE GARBAGE FROM THAT PLACE. THEY ARE BRAND NEW. I EXPECT IT TO BE BABIED! I WASNT BRINGING THEM OLD RUST BUCKETS. HOW CAN A GM ATTEMPT TO RESOLVE THE ISSUE BY TELLING HIS CUSTOMERS THAT WE ARE SCAMMING HIM?! AND THEN TOLD US TO GET OUT. AND THEN PROCEEDED TO TELL US THAT ED SERVANTI OFFER FOR OUR FUEL UP AND OIL CHANGE WAS DENIED! DONT EVER DO BUSINESS WITH ROCCO AND HEATHER AT VICTOR CHEVY. More

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Everyone at Victor Chevrolet was very helpful in getting me into the right vehicle to fit my budget. Friendly and knowledgeable staff all around. me into the right vehicle to fit my budget. Friendly and knowledgeable staff all around. More

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Steven was extremely helpful the night that I went to trade my car in, thanks. trade my car in, thanks. More

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Can’t say enough about the team at Victor Chevy. I went in there for some information on a new vehicle, and signed papers that day. Very accommodating and very professional. I will definitely be ret I went in there for some information on a new vehicle, and signed papers that day. Very accommodating and very professional. I will definitely be returning in the future. More

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Honest, and reliable. Right from the first phone call to the final pickup of the vehicle they were honest and straight forward. Would recommend this dealer to anyone loo Right from the first phone call to the final pickup of the vehicle they were honest and straight forward. Would recommend this dealer to anyone looking for a vehicle. More

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Victor Chevrolet is committed to working with the customer to get the best possible deal for them. They were able to work the deal that offered me the best trade in without compromising the sale on t customer to get the best possible deal for them. They were able to work the deal that offered me the best trade in without compromising the sale on their end. More

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They were all very helpful. Did not pressure us. They listened to our needs. Thank you! Did not pressure us. They listened to our needs. Thank you! More

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Great service and super helpful in figuring out my options! I am very happy! Thanks!! options! I am very happy! Thanks!! More

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Steve Villone is an outstanding sales rep: professional, knowledgeable and dedicated to customer satisfaction. I've been dealing with Victor Chevrolet for the last six years for new models and service. Ever knowledgeable and dedicated to customer satisfaction. I've been dealing with Victor Chevrolet for the last six years for new models and service. Every person in management, sales and service has been outstanding. I highly recommend this auto dealership, the very best in my 60 years of buying and leasing new cars in many parts of this country. More

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Victor Chevrolet was great to work with! They listened to my needs and helped me find a vehicle that was perfect for me! Thanks Steven! my needs and helped me find a vehicle that was perfect for me! Thanks Steven! More

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