"Overwhelmed with Happiness "
My experience with this dealership is the best I have ever experienced... just when I had lost all hope and thought I wasn’t gonna get a vehicle they made it happen and the words are in describable thanks to you guys and virgilie
"Unorganized and Poor Quality Vehicles "
Long story short: They sold me a used Jeep Limited with NO OIL IN THE ENGINE AND RECALLS THAT THEY WERE NOT OPEN ABOUT. THEY KNEW ABOUT RECALLS BUT DID NOT FIX THEM BEFORE PUTTING ON LOT. After further investigation I found that oil had not been changed in over 10k miles! What kind of dealership does not even check/change the oil in their cars before putting them on the lot? When I returned the truck the next day their reply was "They had just recieved this car and thats why oil wasn't changed". When I asked about the recalls they could not tell me exactly what it was for and they suggested I take it to a JEEP dealer to find out. Staff was very rude when I insisted on speaking to a mgr. They ignored me for 30 mins until I went to front desk MYSELF, and asked which one of them was the mgr. They were all at desk watching a video on someones phone KNOWING I was waiting. I returned my vehicle to them within 48 hrs and THEY STILL KEPT MY DOWN PAYMENT FOR 4 MORE DAYS! It was a very poor experience. Not customer focused at ALL. Very poor communication between sales and service dept. I would not reccomend at all.
"Best Car Buying Experience Ever"
- Elaine J.
Eddy anad Jose of Thomas Nissan are the best. They helped me and my son Christian both get into cars in less than a week. They gave us the best car buying experience ever!
"Above and beyond customer service"
Salesperson Virgilie Bredy and her manager Eddy have been extremely helpful in finding me the right vehicle and in my budget. I have been very pleased with their dedication to customer service. They were very patient and would not let leave until I was satisfied with my purchase. They went above and beyond to help me. They were very professional, and they were very nice and friendly. I'm quite happy with my Nissan Rogue.
"Sales experience "
Had an awesome experience great service honest sales personnel great personality Virgillie has good knowledge of her job made our trade every easy will recommend anyone to do business with Thomas Nissan in Joliet IL
"Service with a laugh and a smile"
Walked in with cars that were preselected online and they were willing to help find one that fit my needs. Everything from sales to finance options for outstanding. I would highly recommend that you come in and see Virgilie Bredy and Eddy Mohammad for sales.