Eddie Alvarez

Great customer service and professional customer support and care. Overall good experience. They don’t try and push a sale in a negative manner and care. Overall good experience. They don’t try and push a sale in a negative manner More

by garylux11 Verified Customer Verified Customer

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My Guy Omar Got Me Right ! !! Very Helpful And Patient With My Confusion Lol Will Definitely Tap In With Bro When I Need Another Whip. !! Very Helpful And Patient With My Confusion Lol Will Definitely Tap In With Bro When I Need Another Whip. More

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Omar took over for another person who was leaving for the holidays and really stepped up to the plate. He was very helpful, very kind, and very thorough. Would recommend him highly! holidays and really stepped up to the plate. He was very helpful, very kind, and very thorough. Would recommend him highly! More

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Melissa in service was great. The whole process was clean, automated and professional. Gabreal was great. The whole process was clean, automated and professional. Gabreal was great. More

by wlazuka Verified Customer Verified Customer

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My experience with Omar was too notch! He thoroughly walked me through all of the details of the vehicle I stopped in to purchase. Additionally, he made me feel comfortable with the proces He thoroughly walked me through all of the details of the vehicle I stopped in to purchase. Additionally, he made me feel comfortable with the process. I would absolutely do business with him again. More

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Amazing customer service from Felipe as well as Anthony and they were very welcoming and made it a nice and stress free process. and they were very welcoming and made it a nice and stress free process. More

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My service advisor’s name was Eduardo I believe? And he was very professional, clear and concise, and helped rule out several issues I thought I had with my truck, all while identifying what had act And he was very professional, clear and concise, and helped rule out several issues I thought I had with my truck, all while identifying what had actually occurred. They turned around and had my truck ready within one day! More

by sheloves4wheels Verified Customer Verified Customer

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Had a pleasant experience with everyone. Smooth and effortless transactions. They made me feel comfortable. Smooth and effortless transactions. They made me feel comfortable. More

by cindylswartz Verified Customer Verified Customer

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Took in our 2022 Toyota Highlander Hybrid because the driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgo driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgot to attach it when they put the door panel back on. So I had to make another appointment for them to fix it and check the new mirror. Sure I'll take another day off. Took it in, they fixed the door lock but now it makes a clicking noise when unlocked which they said was normal even though it didn't make that noise before. Then they said they would have to order another mirror and would call me in a few days once the part was in. So a week goes by with no call so I called them and yep they had the part in, probably by the next day. So I took another day off to take the Highlander in, waited close to 2 hrs but worth it right? Nope the new mirror shakes too. But at least Eduardo Jimenez told me about it instead of seeing it once I drove away. So apparently there's nothing they can do, it's up to the manufacturer to fix it and do a recall. To top it off this isn't the only issue with the vehicle. When driving you can hear wind noise which gets louder the faster you drive, so when you're on the freeway it sounds like you're in a wind tunnel. Horrible right? It doesn't take a genius to figure out it's the weather rubber seals but they won't change them and we can't do it ourselves because it would void the warranty. These issues were from the beginning so we've been dealing with different dealerships for over a year now. You would think that Toyota would have better customer support and get it fixed, I mean it's a new vehicle and not a cheap costing vehicle either. It would be nice if Toyota just cared about their customers. All we get is the run around and the only outcome has been our time, the time we take off of work, the gas we spent taking it to different dealerships, the hours we wait, all for nothing. This is our fourth Toyota vehicle and will be our last. We just bought another vehicle but we went with Honda because of all the issues we've had with Toyota. Wished we had gone with Honda from the beginning. More

by heytheredelilah3329 Verified Customer Verified Customer

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I purchased a used vehicle from Eddie and he was the most patient and helpful salesman I’ve ever dealt with. Even after the purchase when I had some issues he connected me with Sean in service to help with s patient and helpful salesman I’ve ever dealt with. Even after the purchase when I had some issues he connected me with Sean in service to help with some warranty work. This review is past overdue but well deserved. Thank you Eddie and Sean for the great experience. More

by Christian Verified Customer Verified Customer

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