"Excellent experience at Austin Subaru"
Great experience with buying my WRX. John and Jeremy were excellent and made the stereotypically stressful car buying experience smooth and relaxing. Financing and warranty options were streamlined and I felt like I was being given the best options for me, rather than just having every possible additional charge pushed across the table.
"Excellent Sales Person, wonder Dealership"
From the moment we walked into Austin Subaru for our appointment with Fouad Kassem, we knew we’d come to the right place. The ambiance of the dealership is warm, relaxed, and welcoming. Fouad was friendly, kind, knowledgeable and eager to assist us. For once I can say that buying a car can be a wonderful, carefree experience. In our case, we bought a preowned Forester and preordered a 2019 Ascent. Fouad fully explained all of the options we had in choosing the cars, but never pressured us at any step of the purchase. Indeed, the experience was so impressive that a couple of days later a friend of ours asked us to accompany her to purchase a car. We brought her to Fouad and he showed her all the options she had for a preowned car in her price range. She ended up with a Nissan Rouge and was thoroughly delighted with her car and Fouad’s assistantance. From start to finish, the three of us felt quite at home at Austin Subaru and glad we had the chance to do business with Fouad. We send our thanks to Fouad, Eddie, Lucas, Chris, and the others who helped us purchase our cars!
"1st Subaru purchase & Fantastic experience"
- C. Stephens
The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around......5 hours later we walked out with our 1st ever Subaru Crosstrek. The Staff was simple awesome & friendly. We were never harassed or pressured. Can't wait for when it's time for service as the wait area is very roomy and comfortable for one to work & have a hot or cold beverage.
"Terrific no-hassle experience!"
Austin Subaru was the first of several dealerships I visited. They set the bar and I went with them in the end. I appreciate that John offered help and was very responsive when I needed something from him. He didn't pressure me and he was forthcoming when I requested information. There were no surprises. Austin Subaru went above and beyond to expedite re-locating a car from Houston and they worked quickly to remove pinstriping from the car.
I really enjoy the friendly atmosphere in the dealership. I enjoyed talking with every person I met there. I'm actually looking forward to hanging out in the cafe when it comes time for my 6,000 mile service. Overall it was a very pleasant experience.
"Second new car purchase."
As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. Salesman Erick was professional, knowledgeable, and very accommodating. There was an issue with the new car-a dimple in the driver's side door-the salesman and Sales Manager addressed our concern at once and provided another new car. This was done in a gracious and positive manner and more than met our expectations. The weekend following the purchase while washing the new car(it wasn't really dirty) several people in our neighbor hood saw the temporary license tags and stopped to see the car. To a person, they were incredibly impressed with the car. And when we shared our experience outlined above, even more impressed. Usually I am reluctant to provide referrals or recommendations to others, but the car-buying experience at Austin Subaru was so exceptional that I also posted my assessment on Facebook. I also shared the name of the salesman, Erick, and Mr. Hummel the Sales Manager. The preceding explains why we returned to Austin Subaru a 2nd time and will do so in the future as the need arises.
"I've got what I was looking for"
Based on my "wish list", John M. proposed what he thought will meet my needs and he was 100% right.
No pushing typical for typical "salesman"
Further communication was efficient and effective to bring the whole "enchilada" to very satisfactory end _ which includes the rest of names listed above.
PS: This is my third vehicle with Austin Subaru
"Amber Ashy is remarkable!"
Amber Ashy is remarkable! The environment at Austin Subaru the very relaxing environment. It is not a high pressure sales atmosphere. My experience with Amber was great. Amber Is professional, enthusiastic, and service oriented. I highly recommend Amber Ashy as your sales consultant.
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