Edgar Monico

Great customer service beyond my expectations… friendly and very accommodating sales staff. Nice and clean waiting area. Highly recommended! and very accommodating sales staff. Nice and clean waiting area. Highly recommended! More

by agomorachel Verified Customer Verified Customer

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My experience was the worst experience. I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sa I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sales representative with the information for the application. The time was approximately 12:30 p.m. Upon arrival to the dealership, the sales representative had already gone home for the day. I returned the following day to purchase the vehicle and the vehicle still needed to be cleaned and fine tuned. My complaints were the Crayola melted in the back passenger door in three places, the windshield wipers scraping, the tire treads were very low, the vehicle needed to be polished, the rear passenger side paint didn't match, the panoramic roof needed to be lubed and the Carplay/Appleplay needed to be installed. The sales guy said that they could drop $1k off the price of the vehicle for the tires and that I could bring the vehicle back to get all the other things attended to. Then I requested that the dealership only run my credit with Golden One Credit Union. They agreed, but weeks later I received proof they didn't keep their agreement and ran my credit with Wells Fargo and other institutions. On the day I purchased my vehicle, February 25th, I completed the proper paperwork, gave the $10k deposit and signed everything. A week later, Toyota of Lancaster phoned me and told me the bank would not finance the vehicle with the extended warranty terms as they were. They said that the price was extremely high for the amount of miles on the vehicle. Toyota agreed to drop the warranty price by $1700. The warranty products remained the same. Only the package was discounted. I told them that until I have my vehicle serviced properly I couldn't sign the paperwork. They requested that I return the car to their dealership 556 miles away. A week later 3returned the vehicle and was given a rental vehicle for the week since I had to return to Northern California, 556 mile for work. Four days later, I received a call from Joe, the internet manager that the vehicle was ready. The Carplay/Apple play was installed, the panoramic roof was lubed, the transmission and engine inspection was completed, the Crayola was removed, and the fender clip couldn't be replaced unless they replaced the whole bumper. I told Joe that I could return to pick up my vehicle on that Sunday. I arrived on that Saturday, a day before to return the rental and I received my vehicle, only to find out that the Crayola was removed. The panoramic roof was not properly lubed, the Carplay/Apple play was not installed, The transaction/ engine still don't run smoothly. I would not return to that dealership and I would like to speak to someone concerning the engine/transmission issue and the Carplay/ Apple play institution and other concerns. Thank you! More

by CAMESHALIGGINS Verified Customer Verified Customer

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The dealership itself we have history as a client more than once and have not had a problem with the sales end they have always done a good job but unfortunately can not say the same about my families exp than once and have not had a problem with the sales end they have always done a good job but unfortunately can not say the same about my families experience previously with the service department. Highly recommend the sales end 100% they do an amazing job but I would not feel comfortable ever again even stepping foot in the service department and have avoided ever needing to go back to the service department within Toyota of Lancaster More

by Ij65 Verified Customer Verified Customer

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Service usually take several hours , but over all is a good customer service . Only problem you either wait there or go home and came back. good customer service . Only problem you either wait there or go home and came back. More

by JERO02202 Verified Customer Verified Customer

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Dealers are very approachable and kind. They really gave choices in which you cannot say no They really gave choices in which you cannot say no More

by jccorres25 Verified Customer Verified Customer

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Jamie has makes every purchase a great experience! Buying car is never fun but I know she always has my best I treat and makes me feel comfortable with my purchases. From start to the end I know she i Buying car is never fun but I know she always has my best I treat and makes me feel comfortable with my purchases. From start to the end I know she is being honest and getting me the best deal! I’ve purchased 5 cars from Jamie and never been let down! Definitely will be back for my next vehicle and highly recommend her and the staff! More

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Great staff, payed attention to detail when it came to my expectations. They treated me with patience and respect. Those guys in Lancaster delivered! expectations. They treated me with patience and respect. Those guys in Lancaster delivered! More

by ninjamex.80 Verified Customer Verified Customer

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Great dealership. Works well with customer requests and is flexible and reasonable in negotiations. Keeps customer up to date about car status. Very nice and friendl Works well with customer requests and is flexible and reasonable in negotiations. Keeps customer up to date about car status. Very nice and friendly employees!! Would buy another car from them!! More

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Edgar really walked us through everything and made sure the car payment was in our pay range the car payment was in our pay range More

by OSIRYS Verified Customer Verified Customer

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We stared at ford and ended at Toyota! Best decision ever no complaints at all Best decision ever no complaints at all More

by AVASQUEZ0805 Verified Customer Verified Customer

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