"Fool me once..."
The car that you sold us had and still has issues that should have been taken care of prior to the sale of my car. Some of the major problems that I have endured after I purchased the car from you are: problems with the braking system, bumper, steering/tire vibration, and transmission. Toyota guarantees that all pre-owned cars are inspected from top to bottom and any problems are fixed before the sale. Refer to the Toyota Certified Used Vehicles program (around since 1996) and the 160-Point Quality Assurance Inspection. Was the 160-Point Quality Assurance Inspection (guaranteed by Toyota) even done on my car? A proper and thorough inspection prior to the sale would have taken care of all the issues that I’ve endured.
You have been in this business since 1993, so I find it hard to believe that you didn’t have an idea that things were wrong with our Certified Used car. You assured us that the car was in good condition. If you were not so sure, you should have been able to rely on your team there at Heritage. Was my car roadworthy???
Trusting you has caused me to lose thousands of dollars. Enjoy your commission at my expense.
The Service Team is always helpful. As soon as you enter the facility they take care to make sure they understand the service you require. I appreciate having the alignment checked each time I go, it sure has saved on tires and mileage!
"Amazing! Over the top dealership."
The minute I walked thru the door I was greeted by someone who offered to help me and offered me coffee which was very nice. My sales person Eleni Floyd goes out of her way to make my new purchase as smooth and easy as possible and very enjoyable. Jason was also very nice and professional doing my first set of paperwork...sorry Jason just couldn't live with the blue tacoma. Nick did a great job with my final financing even with a glitch he pulled it off nicely. Lastly Conor for making sure I was totally happy with my purchase experience and thanked me for my repeated business. Oh and Adam for explaining all the new electronic features in my new vehicle which can be very overwhelming. He was so patient and answered all my question. Thank you Heritage for your amazing service and employees. You really go above and beyond with your excellent service and make a customer really feel important. Your the best Heritage! Happy Holidays to you all! I hope I got all the right employees name correct. If not you known who you are.
- Tundra Pro
Extremely easy purchase start to finish. I like that everybody works as a team to make sure things go quickly and smoothly. Would recommend highly to all my friends
- Crazy Larry
I've always been very satisfied with doing business with Heritage that's why I keep going back. I have also referred friends to them and they have become customers of Heritage.
Other Employees Tagged:
"Eleni is just beyond words!"
Eleni Floyd made me feel buying a car is a bliss! She is just the most respectful person you could imagine to deal with! It felt like in the 5 star hotel - my needs were answered even before I had a chance to ask! Way to go Eleni you are the STAR of this place!
These people are the best. They are honest and treat you with the upmost respect. I buy all of my vehicles here and there is no need to shop else where. I will drive an hour and a half just to do business with Heritage, Jeff and Eleni. I highly recommend doing business here.
Other Employees Tagged:
"A Great Truck, Awesome People to Work With!"
My salesperson, Eleni, was extremely patient with my demands. I have been buying and leasing Toyotas from Heritage for years. They are top shelf, from their tremendous service department to their excellent sales department. I highly recommend them to anyone, who wants a complete and knowledgeable staff, to help them with their vehicle needs. I guarantee, you'll love the experience.
"Excellent price, servie and experience."
- Steve & Tammie & Bowie & Lilly
Megan did a great job getting us a fabulous vehicle at the right price. Even let us take it home overnight to see if it would work out for our dogs. We were just flabbergasted at how well the whole transaction went. Eleni did the leg work and took us out for the test drive, and she is just a gem to work with. We have been back for a minor service issue, and the service department is awesome too. We will be back for our next vehicle for sure!
"Excellent Customer Service!"
- Jennifer D.
This was our second time buying from Heritage Toyota/Eleni. Again, the transaction was hassle free and professional. Refreshingly there was no pressure or confrontation. They were ok with doing a lot of the discussion over the phone since we live a distance from the store. We hope to be back for our next vehicle!
Other Employees Tagged: