Lizzy Spitzmiller

I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

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Thank you Lauren, for you continued professional, outstanding and selfless customer service. Thank you much. outstanding and selfless customer service. Thank you much. More

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All around excellent customer service. Very friendly and knowledgeable team, always willing to answer questions and go the extra mile. They are a top-tier team and do excellent work, I rea Very friendly and knowledgeable team, always willing to answer questions and go the extra mile. They are a top-tier team and do excellent work, I really appreciate the professionalism of the Mercedes Benz Service Dept. More

by patrick.knox.706 Verified Customer Verified Customer

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This is a great service department with friendly and courteous professional staff and service technicians. Ms Haley was very professional and helpful with questions about the findings on my vehicles ser courteous professional staff and service technicians. Ms Haley was very professional and helpful with questions about the findings on my vehicles service needs. This is a top notch outfit. More

by diverdocohio Verified Customer Verified Customer

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Mercedes of Columbus is fantastic! Everyone in the Service Department was professional, friendly and a pleasure to deal with. Everyone in the Service Department was professional, friendly and a pleasure to deal with. More

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Everyone at the dealership was friendly, honest, and helpful in all areas - service, sales, and finance. This was the best car buying experience I have ever had. helpful in all areas - service, sales, and finance. This was the best car buying experience I have ever had. More

by Angela C Verified Customer Verified Customer

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Haley is top notch! Always pleasant, helpful, informative and communicative! I feel reassured either her as our service advisor. Always pleasant, helpful, informative and communicative! I feel reassured either her as our service advisor. More

by tandjwynn Verified Customer Verified Customer

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Dealer was up priced from my after market warranty which isn't fair to the customer I'm thinking of one price and they give me another one and I was practically in there all day long please tighten up Merce isn't fair to the customer I'm thinking of one price and they give me another one and I was practically in there all day long please tighten up Mercedes More

by neelbeck Verified Customer Verified Customer

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Quick and friendly. The process was simple and quick. Completed the service quickly and answered all my questions The process was simple and quick. Completed the service quickly and answered all my questions More

by rayburnm50 Verified Customer Verified Customer

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The employees were super and communicated very well. I would definitely recommend Columbus Mercedes to everyone. I would definitely recommend Columbus Mercedes to everyone. More

by tripp2 Verified Customer Verified Customer

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