Elizabeth Jackson | Page 2

This is our second purchase from Rob at Hagerstown Mercedes. We always have a pain free experience and they take great care of our cars Mercedes. We always have a pain free experience and they take great care of our cars More

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My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but two of the reasons we’re Mercedes Benz of Hagerstown customers for life. More

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I purchased my fourth Mercedes-Benz, this time from somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S55 somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S550 4MATIC Sedan for a 2017 S63 AMG 4MATIC Sedan. The difference is like night and day. In my S550, it was like driving on clouds. In my AMG, it's like making the clouds for others to drive on. The AMG should be replaced with OMG! Knowing I was going to make this purchase, I wanted Mercedes-Benz of Hagerstown (MBoH) to provide a mechanical review of the vehicle before I signed the paperwork, as Marty suggested. I had an appointment scheduled with MBoH and yes, I intended to drive that 60 miles back and forth. But the dealer in Virginia didn't want me to take the car to a Maryland MB dealership. They were happy to allow me to go to the MB dealership at Tyson's Corner or Arlington. But I knew I was going to buy the car anyway. So, I cancelled the appointment with MBoH and went about the business of purchasing my first AMG. All systems are go! I stroked a check, said goodbye to my buddy and friend that had supported me since January 2017, pulled the plates off of him and said hello to my new, big friend! I am on my first road trip in this beast of a vehicle, driving to Hagerstown from Vienna and next thing I know, the oil light comes on. I call my go-to place and they tell me to come on in, even though I had cancelled my appointment. Remember, I've been buying a vehicle all morning. It's after 2:30. I haven't eaten. So I think I'll swing by a fast food restaurant quickly and go to the dealership. But the line is wrapped around the building. No time. Get to the dealership to take care of this light. I tell Lisa, hey I haven't eaten and it just so happens that she had pizza from lunch that day. The Pizza Hut boxes were still there. She hands me a plate and says, "I can warm this up for you if you'd like." I was surprised, pleased, hungry, and since I'm hypoglycemic, I needed to eat. This woman not only saved the day, she might have saved my life. Let that sink in. But there's this other thing working, too. Where did the comfort level come into play that a customer would tell a service representative that he is hungry. So I ask that those reading this read between the lines. The people at MBoH go further than just good customer service. For that, they should be justly recognized. Lisa, thank you. I want to also mention the team - Alex, Marty, Elizabeth, Bailey and of course, Lisa. More

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Kyle Swanson made buying my new S class so quick and easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explain easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explained everything as if this was my first car so, I understood everything. I love buying and having my cars serviced at Mercedes Benz of Hagerstown. More

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This is the 18th Mercedes I have bought from Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He de Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He delivered this one to my home and had all of the paperwork completed! Barry, Justin, Austin and Alex with all the service people are exceptional! Buy a vehicle from them and see how accommodating they are. I really hate the Montgomery Country and Washington and Virginia dealers! (No offense!). I like honest, down to earth people! Thank you Barry and Justin! Sam Rogers More

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A great experience, especially Mike Lavrenchik who walked us through the whole precess and got us a great deal. Everybody is friendly and helpful and they care about their customers. We actually enjoyed bu us through the whole precess and got us a great deal. Everybody is friendly and helpful and they care about their customers. We actually enjoyed buying a new car. More

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My wife and I have had our vehicles serviced at MB Hagerstown for many years, this was our first purchasing experience. Kyle, Justin and Tony were a pleasure to work with they made the purchasing expe Hagerstown for many years, this was our first purchasing experience. Kyle, Justin and Tony were a pleasure to work with they made the purchasing experience hassle free. We look forward to many more years of working with the MB Hagerstown team. More

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Wonderful experience all around. Thank you! They always help me with all my service needs on my older Mercedes Benz as well as purchasing a new car. help me with all my service needs on my older Mercedes Benz as well as purchasing a new car. More

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Great Experience!! Thanks to all that helped me recently with my 2014 Mercedes-Benz C350. I went in for a wheel alignment, but was not needed. Wanted my front bumper fix Thanks to all that helped me recently with my 2014 Mercedes-Benz C350. I went in for a wheel alignment, but was not needed. Wanted my front bumper fixed and painted. Was referred to Todd Auto Body, they completed the work and did a great job!! Not sure who did the wheel alignment, but thank you as well. Thanks All!! Daniel Moorehead More

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Barry and Mercedes of Hagerstown is the absolute best!!!Barry has sold us all 6 of our vehicles and continues to make every purchase wonderful! best!!!Barry has sold us all 6 of our vehicles and continues to make every purchase wonderful! More

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