Ella Randall

Ella was personable, professional and an excellent communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience. communicator. Dealership waiting area was very comfortable and provided beverages and snacks. Overall, a very good service experience. More

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In and out in minimum time. Friendly courteous staff. Car is ready for next trip. Will be back. Friendly courteous staff. Car is ready for next trip. Will be back. More

by jgnixon Verified Customer Verified Customer

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Everyone is very polite and helpful. Oil change was done quickly on my lunch hour. Oil change was done quickly on my lunch hour. More

by tricia_dewitt Verified Customer Verified Customer

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They are very professional and communicate well with us as a customer and do what's necessary to make us happy. as a customer and do what's necessary to make us happy. More

by mbidesigns Verified Customer Verified Customer

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Ella needs to at least try to know her customers and their cars sending out prices on things that are not billable or under warrenty makes it look like she is just trying to gouge people. I know in the their cars sending out prices on things that are not billable or under warrenty makes it look like she is just trying to gouge people. I know in the computer if you look it should I paid for a high end warrenty More

by CCE0123 Verified Customer Verified Customer

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I always have a very good experience getting any work done on my Subaru Outback at this location. done on my Subaru Outback at this location. More

by HRAMTH01 Verified Customer Verified Customer

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The dealership initially did not order all the parts required to repair my auto. They quickly rectified the situation and Ella, my Service Advisor was instrumental in getting everything straightened aro required to repair my auto. They quickly rectified the situation and Ella, my Service Advisor was instrumental in getting everything straightened around. More

by jfsabrocci Verified Customer Verified Customer

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Service was great, but my car smelled like Marijuana when I got it back. This is a pungent odor and it took days to go away. I've always had good service here, but this was not appreciated. I feel like someo I got it back. This is a pungent odor and it took days to go away. I've always had good service here, but this was not appreciated. I feel like someone should know this so it can be addressed. As always thanks for great service, but this was a disappointment when I got my vehicle back. More

by amaloley01 Verified Customer Verified Customer

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My Auto Import Center gave us excellent service installing accessories that were not ordered with our new car, they were overlooked when we ordered the car. installing accessories that were not ordered with our new car, they were overlooked when we ordered the car. More

by KENKOLK Verified Customer Verified Customer

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Subaru of Muskegon promptly addressed a manufacturer’s defect when my new vehicle was leaking oil; they put me in a loaner vehicle for a day, and my vehicle was ready to be picked up the next day. Excelle defect when my new vehicle was leaking oil; they put me in a loaner vehicle for a day, and my vehicle was ready to be picked up the next day. Excellent service and friendly dealership! More

by SCHUJULIEA Verified Customer Verified Customer

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