"Great customer service!"
This is the fourth Subaru Forrester that I have gotten at Heritage Subaru. Whether purchasing a vehicle or coming in for maintenance you will always be treated with top notch customer service. I would highly recommend using Heritage Subaru!
"Wonderful dealership, management and staff."
I rarely leave reviews but my transaction with Heritage Owings Mills has been the best car buying experience thus far. General Manager Shawn was very helpful and personable. Emily was my sales representative and she is so nice. Milton and Mei made sure I was ok as well. The staff treats you like family. Subaru is an excellent brand and the staff at Heritage do a good job making sure you get acclimated to your vehicle. I'm enjoying my new Forester and will come back to Heritage to shop for my daughter's first car.
"It’s amazing experience "
I give it an amazing rating. They treat you like you’re family. They really help to give you the best deal they can offer.
My lease is up in 6 months, I received a call that let me know they were running a another great deal special and they wanted to get me out of my current lease and into a new lease. I informed them that I only had two hours to spend at the dealership so they had to get me in and they had to get me out I was not going to spend the entire day there. I told them what time I was coming in they said they would have the car ready I came in met with the sales girl that would financing and literally walked out with a car in an hour and a half. I could not be happier for this very pleasant experience I would recommend anybody to Heritage Subaru. As an aside the reason I am staying with a Subaru is because I was able to drive in 33 in of snow safely and get back from upstate New York last year in the finals snow storm through the foothills of Pennsylvania and Route 81.
"Emily is the best"
- Anvil Mountain
Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. The sales people were very accommodating, friendly, and knowledgeable. It still takes all day to buy a car but I’m very happy with what I bought and I’m very happy to be doing business with heritage Subaru
"LOVE my new crosstrek"
Thanks to the tireless efforts of Emily Bentz I now have a new SUV. Emily is knowlegable and professional. She went the extra mile with every phone call and question I had. I would highly recommend her and this dealership for superior customer service. Mitch the manager was also awesome caring for me and supporting Emily as she made my new car dream come true.
Other Employees Tagged:
"Wonderful Test Drive Experience"
I came in to test drive a Forester after having a small car for 8 years. Understanding it was a big change for me, Emily Bintz asked me questions about what I was looking for, spoke knowledgeably about Foresters and Subaru in general, and made sure I was able to test drive a vehicle which was exactly what I was interested in. She cared about what I wanted and needed in a car, and did not seem interested in just trying to sell me something for the sake of making a sale. They worked up some numbers so I had an idea of what I might be looking at at my request which was also helpful. She followed up after our test drive, but not in an overzealous manner, which I truly appreciate. While I ultimately wound up purchasing another type of vehicle, it was simply because of personal preference after going on test drives of several small SUVs. I would have loved to have purchased a vehicle from Emily. If you are looking for a Subaru, go see Emily!
"Outback Touring Mountain climbing at its best!"
Best place ever, walked in and purchased a all wheel drive 2017 Outback Touring vehicle with leather interior and ALL the bells and whistles along with it. Best car ever! Emily and Santos were amazing with my husband and I at showing us all the many features, finance options and specials the car and dealer offers. Mr. Milton also was an absolute professional. Paperwork in order, and excellent at handling other tasks that approached him during our "deal". Thanks to all, I am very satisfied and anytime I have a question or need to re- review my cars capabilities Emily has gotten back to me right away or attended my needs as I stroll in the dealership randomly just to ask something like help me remember how to use my Bluetooth-music list from my phone to my car,lol. I travel the highway very frequently now that I have a second home in Virginia. Driving on top of Blue Mountain is a fun ride and the car never fails me! Love love love it!! Thanks to the people who believe in it and sell it, cause it works.