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Emily Porter
Emily Porter at Bob Penkhus Volvo Mazda Volkswagen
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Emily Porter

BDC Agent

Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Emily Porter

December 07, 2022

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Employee Rating

Torrell is knowledgeable, helpful and very easy to work with. He is not pushy at all. He answered all of my questions and was very patient. More

by Michelle542
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Torrell Crowell

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Dec 09, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Michelle, we're so happy to hear you had a 5-star experience with Torrell! Thank you for leaving a review!

November 14, 2022

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Employee Rating

Mike is one of the best salesman I've ever worked with. If I can help it I won't buy a car from anyone else but him moving forward. Thank you Mike. More

by Tyler Willett
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Leiva, Bryn Reynolds, Mike Hepperle, Robert Gentry, Torrey Tompkin, JR Snyder, Marvin Banks, Torrell Crowell, Ken Hastings

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Nov 14, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad to hear about your experience with Mike! Enjoy your new vehicle!

October 03, 2022

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Was very pleased as we were out of town and finalizing insurance claim on previous vehicle when I checked on availability of car. Fast professional response from everyone through the entire process even More

by LUCKETT.HOME
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryn Reynolds, Hugh Yousif

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Oct 04, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to leave a review. We appreciate you trusting us with your car needs.

August 13, 2022

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Employee Rating

Torrell was amazing. He was patient and very professional. He answered all my questions and helped me get the car of my dreams. More

by So
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Leiva, Bryn Reynolds, Mike Hepperle, Robert Gentry, Marvin Banks, Torrell Crowell , Blake Ayotte, Julio Salazar, Amber Sherban

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Aug 15, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the kind words. We will be sure to share them with Torrell. Come see us again soon.

July 21, 2022

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Employee Rating

Awesome experience bought many cars from bob penkhus and always had a great experience thank you More

by David k
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Leiva, Tadd Wells, Bryn Reynolds, Mike Hepperle, Robert Gentry, Marvin Banks, Torrell Crowell , Blake Ayotte, Julio Salazar

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Jul 25, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

David thank you for trusting us with your car needs. We look forward to your next visit.

June 24, 2022

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Employee Rating

Sakes man was very unprofessional and did not communicate well lied to me coming from Denver just to get me there More

by TDICKMAN9938
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Tadd Wells, Jordan McManus, Sean Heuertz

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Jun 30, 2022

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Motor City, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves, and we are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-228-3231. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, Tad Wells Sales Manager 719-473-4595

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