Emily Rooney | Page 6

Excellent experience all around. The Cadillac of car dealerships. Top notch all the way, happy camper. The Cadillac of car dealerships. Top notch all the way, happy camper. More

by tim@unofficialnetworks.com Verified Customer Verified Customer

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Knowledgeable and professional and why do you have a fifteen word minimum I'm trying to do other things fifteen word minimum I'm trying to do other things More

by MCCORVETTE2017 Verified Customer Verified Customer

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On Monday, November 26, 2024, I called the dealership at 10:00 am to get an appointment to have some work done on my Cadillac XT5. Asked for service department, phone rang and rang and rang. Fine they are 10:00 am to get an appointment to have some work done on my Cadillac XT5. Asked for service department, phone rang and rang and rang. Fine they are busy. Called back 45 minutes later. Asked for service and the phone rang and rang and rang. Must be really busy. Called back at approximately 5:00 pm. Again, asked for service. Again phone just rang and rang and rang. Called again at 6:15. Same thing. Finally when the phone rang back to the operator, I left my name and number. No callback. Called again this morning. Same thing, left my name and number. I finally get a return phone call at 5:30 this evening. I've leased cars from this dealership for over 15 years and can't make an appointment to bring the car in when I have the time to bring it in because no one answers the phone over there nor do they return phone calls promptly. I've had problems with this dealership in the past and the customer service just keeps going downhill. It's really to bad this dealership is the only game in town for Cadillac. I think in the future, I'll be going to another make, not another Cadillac. More

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Emily was great and knowledgeable of the Lyriq. Came in for a test drive and didn’t anticipate buying the same day but somehow I did. She wasn’t aggressive and very straightforward. Definitely appr Came in for a test drive and didn’t anticipate buying the same day but somehow I did. She wasn’t aggressive and very straightforward. Definitely appreciate her honesty and experience from a fellow Lyriq owner. More

by tu.bui826 Verified Customer Verified Customer

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The company itself was not bad at all. Place was easy to find and clean. The welcome person was a pleasant greeter. Dealing with Emily was spectacular. She was kind, warm, friendly and Place was easy to find and clean. The welcome person was a pleasant greeter. Dealing with Emily was spectacular. She was kind, warm, friendly and very knowledgable. Kara was frustrating to work with, that is how we ended up with Emily. Kara talked down to you as if you didn't have a brain cell. Very arrogant. Craig the general manager was amazing. He was patient, kind and understanding. ALWAYS returned my call and his follow through was spot on. The only other issue we had was with the finance dept. The gal there was very snooty. She didn't give us all the paperwork that was needed while we were there however, made us pay another company to do all the paperwork as we were out of town buyers. 3 days after we bought the SUV we received a package in the mail with paperwork to sign and get notarized as well as a VIN check done. When I called the finance person she was very passive aggressive and couldn't understand or wouldn't understand where I was coming from. She doesn't answer her phone and doesn't call you back or email you back. She is very difficult to work with. Overall, because of Emily and Craig, we would buy another vehicle from you even having to deal with your finance Dept. More

by matayoholdingsllc Verified Customer Verified Customer

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Crestview Cadillac has an excellent service department! ! Especially Ron Farmer and Brian Stroik They treat you with the utmost respect and make you feel welcome as soon as you walk in. Their expertise is ! Especially Ron Farmer and Brian Stroik They treat you with the utmost respect and make you feel welcome as soon as you walk in. Their expertise is unmatched and I would recommend you bring your Cadillac into Crestview and ask for Ron. More

by papa_bean17 Verified Customer Verified Customer

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Emily was a delight to work with. Knowledgeable and friendly. The finance officer was also very helpful Knowledgeable and friendly. The finance officer was also very helpful More

by gregfin62 Verified Customer Verified Customer

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They have always done an excellent job taking car of the customers‼️I thank them. customers‼️I thank them. More

by PJSIMPKINS2243 Verified Customer Verified Customer

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Great purchase experience overall. Emily Rooney is extremely knowledge about the products and very helpful in ensuring I got into the right vehicle for me, Really pleasant working wi Emily Rooney is extremely knowledge about the products and very helpful in ensuring I got into the right vehicle for me, Really pleasant working with her and others I came into contact with during the process. More

by MAM Verified Customer Verified Customer

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Complete experience went very smooth. Especially appreciated non pushy, no pressure sales personal. No one jumped me upon entry!! Emily was great!, especially since I showed up unannou Especially appreciated non pushy, no pressure sales personal. No one jumped me upon entry!! Emily was great!, especially since I showed up unannounced at the end of the day and she still was able to deliver the vehicle by closing time. I also appreciated the little session with Patrick where we went over the features of the vehicle.and how to use them. I am hoping the service department visits go as well as the sale. Thank you Emily More

by jrdehaan Verified Customer Verified Customer

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