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Eren Gonzalez
Eren Gonzalez, Business Manager, Toyota of Naperville
5.0

Eren Gonzalez

Business Manager

Toyota of Naperville

1488 West Ogden Ave
Naperville, IL 60540

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223 Reviews of Eren Gonzalez

February 21, 2011

Dealership Rating

"Absolutely the best! This is the second car that I've..."

- CEJRNMSN

Absolutely the best! This is the second car that I've bought from Naperville Toyota. Everyone made the process painless and smooth. No pressure, only friendly guidance. The service department is the best also. Bill Lutz is a fantastic salesman! He is very kind and as a female I never felt as though my questions were dumb or not worth asking. He was patient with me and made sure that I understood everything. Financial staff tend to have the reputation as being pushy and rude. Gary Jaros was hilarious!! He's very easy going and again answered all of my questions. He was quick and had us out of there in no time. Eren Gonzalez was great at helping me to decide whether to purchase a paint and interior protection plan, which I did. She is a very sweet lady! As I said, this is the second time I've bought a car at Naperville Toyota and I will continue to go back there. The service department is the best!

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Recommend Dealer
Yes

Other Employees Tagged: Gary Jaros , Bill Lutz, Gary Jaros, Eren Gonzalez

January 30, 2011

Dealership Rating

"We drove back home from dropping my car off for service..."

- CLTV

We drove back home from dropping my car off for service at a Buick dealership. Drove by the Toyota dealership. Since we had talked about replacing my wife's car, we stopped by -- I wanted her to see the Venza, which I had seen at my work's parking lot -- to see if she liked it. Well, she did. So we decided to do a test drive. Dwight was very friendly and very patient with us. We test drove, we asked them to check out my wife's car while we did the test drive. We liked the Venza, so we agreed to come in and talk more. Customer Service: great, everybody very friendly, very relaxed atmosphere, no pressure, despite it being a Saturday and having plenty of customers. Quality of Work: didn't rate, didn't apply Friendliness: see customer service, everybody was very friendly, we went for the after market parking sensors and navigation system, Erin from after market parts explained the options and showed us what they would look like. Overall Experience: well, read all of the above :) I think you can tell that we were pleased! Price: I do think we overall got a good price with a minimum of haggling. Don't like haggling over a $100 here or there, but what really ticks me off is if they start out with a low ball offer -- either for the new car or the trade in. The selling price they initially offered was in the ballpark, but the trade in was several thousand too low. When I expressed my disappointment, they went to KBB online, picked "fair" (it's really in "good" condition) and low and behold, the trade in value was several thousands higher. They quickly redid their offer, but at that point I wanted to go home and check the numbers myself on my own computer. Besides this initial offer for my trade, pricing and the negotiations (really just a series of very friendly phone calls) went really well and I didn't feel they wanted to take advantage of us.

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Recommend Dealer
Yes

Other Employees Tagged: Dwight Nash , Dwight (sales), Erin (aftermarket parts), Dave (business mgr), 2 of the sales managers/supervisors (briefly, just shaking hands)

October 07, 2010

Dealership Rating

"Everyone at the dealership was friendly and respectful. ..."

- maddkari

Everyone at the dealership was friendly and respectful. From our initial contact through purchase, we couldn't have asked for a better experience. Our sales person, Jacob, was personable, understanding, patient and knowledgeable. We got a great deal on a great vehicle and will definitely be making our next car purchase there and recommending Toyota of Naperville to our friends and family.

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Recommend Dealer
Yes

Other Employees Tagged: Jacob Basathia , Jacob Basathia, Omer Aslam, Anita Landing, Chris Strozyk, Eren Gonzalez and Jeremy Mayoral

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