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Erick Burgess Sr
Erick Burgess Sr at Toyota of Kenner

Erick Burgess Sr

Service Advisor

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

4.7
400 Reviews
4.7

400 Reviews

Write a Review

Dealership Experience

19 yrs, 7 mos

Industry Experience

21 yrs, 8 mos

Languages Spoken

English English

400 Reviews of Erick Burgess Sr

April 22, 2024

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Employee Rating

I really love the appt time and great service. The text messages from the service dept about my vehicle of required maintenance and prices is awesome. I'm always served in a timely manner. More

by TwinDupe'
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Recommend Dealer
Yes
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April 10, 2024

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Waited over 6 hours for my car to have routine services provided. Prices I was charged was ridiculous. I will not use Ray Brandt Toyota in the future. More

by Farewell
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 10, 2024

Toyota of Kenner responded

I apologize for our less than satisfactory performance at your recent service visit. Please know that we respect our customer's time. It is never our intention to take longer than necessary for a repair. While I do not know the particulars in this instance I can say that we should have communicated with you better. And for that I apologize. Pricing unfortunately is not decided within our dealership. I will share your feedback with our Corporate Office, as it is important that we remain competitive. If you would like to provide additional details I welcome the conversation. My name is Allison and I can be reached at 504-464-4500. Thank you for taking the time to share your experience.

April 08, 2024

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Employee Rating

What a great service representative is Sheila has always been super helpful in all dealing with her. Thank RB Toyota!!! More

by Skip Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Kerry Cella, Takiyah Cavilear, Jason Eddlestone

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Apr 10, 2024

Toyota of Kenner responded

Thank you for your loyalty to our dealership. Shelia is knowledgeable and caring which allows her to provide excellent customer service. We are glad to hear that that was your experience. We look forward to servicing you in the future.

April 08, 2024

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Excellent in doing their job, good job. For sure i’ll be back Soon for another problem about my car More

by Ogie Cuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Kerry Cella, Takiyah Cavilear, Mariano Gomez, Jason Eddlestone, David Lemoine

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Apr 08, 2024

Toyota of Kenner responded

It's good to hear that you were satisfied with your customer service at our dealership. We appreciate your business and look forward to servicing you soon.

April 04, 2024

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Doug and his service team again exceed my expectations. In a world where most dealerships are an unpleasant place to visit, Doug provides quick information and scheduling and always keeps me informed of is More

by Tangsudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bang Bui, Douglas Montalbano, Danny Waguespack, Shelia Leblanc, Lenny Thomas, Woody Gregoire, Chad Legnon, Allison Kimbrough, Takiyah Cavilear

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Apr 06, 2024

Toyota of Kenner responded

Such wonderful feedback! Thank you for being a loyal customer. Doug is exceptional when it comes to professionalism, efficiency and communication. We will strive to continue providing you with good customer service. We look forward to servicing you in the future. Thank you for taking the time to share your experience.

January 17, 2024

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Listened to me and solved the problem I was having. Great and efficient service provided More

by JDUMES
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Recommend Dealer
Yes
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Jan 17, 2024

Toyota of Kenner responded

Excellent! Resolving your issue satisfactorily is most definitely the goal. Thank you for your feedback.

December 13, 2023

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Employee Rating

Everything went great I was out in a timely matter. Erick is great very polite and helpful More

by VCOURET@cox.net
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Dec 13, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

December 09, 2023

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Employee Rating

Eric, the service writer, was amazing. He really is an asset to Ray Brandt Toyota. More

by Rab401
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Workmanship
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Recommend Dealer
Yes
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Dec 11, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Erick took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

December 02, 2023

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Employee Rating

Both Sheila and the Toyota team are professional, polite, and fast. Sheila remembers who I am and makes me feel valued as a customer. More

by Judy Lerch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano, Shelia Leblanc

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Dec 04, 2023

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Shelia and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

November 28, 2023

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Employee Rating

Pleased with the company so far. always up front with me. I Enjoy that. Love More

by paulinehuynh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bang Bui, Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Kerry Cella, Takiyah Cavilear, Mariano Gomez, Jason Eddlestone , Brett Hernandez

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Nov 28, 2023

Toyota of Kenner responded

Thank you for sharing your experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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